Senior Communications Project Manager – Collateral | S4 | CMRB | London or Milton Keynes

Responsibilities

• Manage the end-to-end communications planning for the required collateral changes.
• Ongoing identification and management of risks and dependencies, escalating emerging risks and any issues that materialise, with proposed mitigations and actions for resolution.
• Coordinating stakeholders across Marketing, Customer Communications, Product, Risk, Compliance, Legal and Operations
• Ensuring collateral meets regulatory, brand and customer experience requirements
• Maintaining robust governance, tracking progress, managing dependencies and escalating risks where required
• Work closely with the wider CMRB team to ensure consistent messaging and alignment with broader communications activity.
• Proactive engagement with Risk Line 2 and Internal Audit Line 3 across the CMRB programme and key activities
• Collaborate with the central Programme IMO function and governance bodies for project
• Support with the broader Harmonisation and Migration CMRB related planning and activities, through the CMRB workstream

Requirements

• Proven experience managing complex communication or change programmes involving multiple stakeholders. (required)
• Excellent planning and organisational skills, with the ability to manage multiple projects and competing priorities simultaneously. (required)
• Experience supporting product changes, customer communications or business transformation initiatives. (required)
• Project management experience (required)
• Stakeholder management experience (preferred)
• Risk management experience (preferred)
• Familiarity with governance, risk and change management processes. (Preferred)
• Exceptional attention to detail. (required)
• Great stakeholder management skills, with the ability to influence and build credibility at all levels. (required)
• A good knowledge of Santander products, services and the issues that relate to these. (preferred)

Preferred

• Prince 2 practitioner or external PMO certification. (preferred)
• Education (preferred)
• Hard Skills: Stakeholder management experience (preferred)
• Risk management experience (preferred)
• Familiarity with governance, risk and change management processes. (Preferred)
• Soft Skills: Excellent communication and interpersonal skills. (preferred)
• Confidence to speak up, ask questions and challenge constructively when required. (preferred)
• Ability to work independently while collaborating effectively within a wider team environment. (preferred)
• Great problem-solving skills and a proactive approach to delivery. (preferred)
• Able to balance strategic thinking with operational delivery. (preferred)

Benefits

• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.