Responsibilities

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
• Leadership: you'll become a People Lead for an Account Manager helping to develop their Client Services skills
• Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

Requirements

• You'd have three to five years of experience working in social media (agency-side preferable)