Responsibilities

• Lead the key account, setting the account vision, priorities, annual roadmap and standards for success.
• Own the senior day-to-day client relationship, becoming a trusted adviser who understands the client’s business, culture and ambitions.
• Create a clear UK/US governance model, including roles, decision-making, communication rhythms, escalation routes and shared ways of working.
• Ensure campaigns are strategically strong, culturally relevant and consistently delivered across both markets, with clear accountability from brief to evaluation.
• Translate complex, fast-moving briefs into focused plans that align client stakeholders and multidisciplinary agency teams.
• Bring UK and US teams together around one account plan while recognising the market-specific insight, regulation and execution each campaign requires.
• Maintain senior oversight of scope, timelines, budgets, resourcing, risks, quality and measurement.
• Lead key proposals, presentations, quarterly business reviews and growth conversations with confidence and clarity.
• Identify and convert opportunities to expand the key partnership across services, audiences, markets and global programmes.
• Support wider cross-market campaigns and global new-business opportunities where transatlantic leadership will materially improve the work.

Requirements

• Significant senior client-services experience within an integrated, experiential, social, creative or full-service agency environment.
• A strong track record of leading complex, high-profile client relationships and influencing senior stakeholders.
• Direct experience delivering campaigns across the UK and US, or comparable multi-market/global programmes.
• Experience aligning multiple agency disciplines, market teams, partners and suppliers around one shared outcome.
• Commercial ownership of scopes, budgets, forecasting, profitability and organic account growth.
• Proven ability to lead pitches, proposals, business reviews and sensitive client conversations.
• Experience managing, coaching and developing high-performing teams.
• An understanding of youth culture, creators, communities, experiential work and social-first marketing is highly valuable.
• Experience in fast-moving technology or innovation-led categories is welcome, but not essential.

Preferred

• An understanding of youth culture, creators, communities, experiential work and social-first marketing is highly valuable.
• Experience in fast-moving technology or innovation-led categories is welcome, but not essential.

Benefits

• 24 days’ holiday per year
• Bonus scheme
• Vitality Health cover
• Work from Anywhere scheme
• New business incentives scheme
• Annual summer and Christmas parties
• Team-building and agency activities
• Discounts on local and national brands and businesses