Performance Marketing Lead

Responsibilities

• Managing the team’s day-to-day workload, capacity and utilisation across competing client priorities.
• Identifying bottlenecks, delivery risks and resource gaps early, then agreeing clear actions to resolve them.
• Owning quality assurance processes, delivery standards and the early escalation of performance or client risks.
• Overseeing integrated performance activity across paid media, SEO, CRO, CRM and analytics.
• Ensuring campaigns are supported by clear measurement, structured testing and actionable insight.
• Acting as the first point of escalation for delivery issues, client concerns and account performance.
• Translating strategic direction into clear actions, ownership and deadlines for the team.
• Supporting team development through coaching, training, onboarding and effective delegation.
• Working closely with Account Management, Creative, Web and senior leadership to coordinate delivery.
• Improving team processes, documentation and the effective use of automation and AI.

Requirements

• At least five years’ experience working in a digital marketing agency.
• Proven experience overseeing full-funnel digital performance, including SEO, search advertising, paid social, display and video advertising, conversion rate optimisation and CRM.
• Experience managing the day-to-day delivery of a multi-level team, including experienced or senior practitioners.
• Experience allocating workload, monitoring capacity and utilisation, and resolving competing priorities.
• Experience owning quality assurance processes, delivery standards and early risk escalation.
• Ability to independently drive ad account performance and communicate results and recommendations to stakeholders.
• Strong understanding of paid media tracking, analytics and conversion measurement, including implementation and quality checking.
• Experience developing structured testing plans and using findings to improve future activity.
• Proven ability to analyse data, identify the most important insights and turn them into clear actions.
• Experience handling challenging client conversations and performance escalations.

Preferred

• Microsoft Ads
• HubSpot or a comparable CRM platform
• Microsoft 365
• Monday.com or a comparable work-management platform
• CRO or behavioural analysis tools
• Call-tracking or automation platforms

Benefits

• Company events
• Company pension
• Performance-based progression
• Free on-site parking
• Private medical & dental insurance
• 5 Days Sick pay
• Weekly work from home day
• Flexible start and end times
• Cycle-to-work scheme
• Share options