Performance Director

Responsibilities

• Take overall accountability for client performance, ensuring strategies deliver measurable outcomes against agreed objectives.
• Maintain clear visibility of performance across the client portfolio, identifying risks, opportunities and underperformance early, with appropriate corrective action.
• Challenge existing approaches and work with Strategy and Client Services to ensure performance insights inform decisions and improvements.
• Act as a senior performance escalation point, supporting complex client challenges and contributing to client conversations where required.
• Establish consistent standards for performance evaluation, technical quality and delivery effectiveness.
• Build a culture of constructive challenge, independent review and continuous improvement, where work is evaluated on its impact rather than simply its completion.
• Empower senior specialists to provide technical leadership, quality assurance, coaching and sign-off within their areas of expertise.
• Provide direct line management and leadership to the multidisciplinary performance team, including regular one-to-ones, performance reviews, personal development and coaching.
• Champion an outcome-led approach across Demand, Discovery and Experience, encouraging collaboration rather than channel-led working.
• Take responsibility for individual performance, capability development and succession planning, working with the Managing Directors to evolve the structure and skills of the function.

Requirements

• Significant experience in a senior digital marketing or performance leadership role, with accountability for delivering measurable results.
• Strong understanding of digital performance, reporting and evaluation across multiple disciplines, with the ability to turn insight into action.
• Proven experience identifying underperformance, challenging strategies and delivering measurable improvements.
• Experience leading and developing specialist teams, establishing standards and holding people accountable.
• Strong commercial awareness, including budgets, return on investment and delivery efficiency.
• Confidence influencing senior stakeholders, making evidence-led decisions and communicating performance clearly, including in challenging situations.

Preferred

• Experience working in a digital marketing agency, particularly across multiple client accounts.
• Understanding of agency commercial models, including retainers, utilisation and delivery profitability.
• Experience establishing performance assurance, quality control or continuous improvement processes.
• Experience leading organisational change or developing multidisciplinary teams and new ways of working.

Benefits

• Competitive salary: £55,000–£65,000 per annum, dependent on experience.
• Generous annual leave: 24 days' holiday, increasing to 30 days with service, with options to carry forward up to three days or purchase five additional days.
• Flexible working: Hybrid and flexible working arrangements, with our office based in Lichfield.
• Health and wellbeing: Employee Assistance Programme, including access to a video GP, counselling and support services, alongside Simplyhealth healthcare benefits.
• Family-friendly benefits: Enhanced maternity and paternity pay.
• Learning and development: Continuous professional development, training and opportunities to grow your expertise and leadership capabilities.
• Recognition and rewards: Peer-nominated recognition initiatives celebrating individual contributions and achievements.
• Team culture: Regular social events, team activities and opportunities to connect and celebrate together.