Patient Growth & Marketing Lead

Responsibilities

• Responding to and converting new patient enquiries
• Following up prospective patients and outstanding treatment opportunities
• Improving how we communicate with patients throughout their journey
• Monitoring leads, follow-ups and conversion
• Working with reception to strengthen patient conversion processes
• Developing marketing campaigns and ideas
• Planning and coordinating social media content
• Writing engaging, natural copy
• Creating newsletters and patient communications
• Coordinating patients, clinicians and the wider team for content

Requirements

• Loves talking to people and builds rapport quickly
• Is confident and engaging on the phone
• Writes exceptionally well and understands tone
• Has strong commercial instincts
• Can sell without making someone feel they're being sold to
• Is creative and naturally generates ideas
• Is comfortable taking the lead and getting other people involved
• Has the confidence to direct people during photos and filming while making it enjoyable
• Notices when something isn't working and wants to understand why
• Is organised enough to make sure opportunities don't disappear through the cracks

Benefits

• Company events
• Employee discount
• Free parking
• On-site parking