Medical Communications Senior Account Manager

Responsibilities

• Build long-term, trusted partnerships with clients, becoming a valued adviser who understands their priorities, challenges and evolving business needs.
• Take ownership of strategic account planning and programme delivery, ensuring work not only meets expectations but creates meaningful impact for clients and their audiences.
• Lead multidisciplinary teams across medical, strategy, digital and engagement disciplines, bringing together the right expertise to solve complex healthcare challenges.
• Anticipate client needs and proactively identify opportunities to strengthen programmes, improve outcomes and create additional value.
• Drive account growth through innovative thinking, commercial awareness and the ability to connect clients with wider Song Life capabilities and expertise.
• Act as the connective tissue between clients and delivery teams, ensuring strategic intent, operational excellence and exceptional client experience remain aligned.
• Guidе teams through complexity, helping to prioritise effectively, navigate ambiguity and deliver with confidence.
• Foster a culture of collaboration, accountability and continuous improvement, creating an environment where people can grow and perform at their best.
• Use insight, data and audience understanding to shape integrated engagement programmes that deliver measurable results.
• Lead important client discussions, presentations and reviews, representing Song Life with confidence, credibility and professionalism.

Requirements

• Significant healthcare agency experience, particularly within pharmaceutical regulations, compliance frameworks and industry codes of practice.
• Building, growing and sustaining strong client relationships across multiple levels of an organisation.
• Leading complex programmes involving multiple stakeholders, workstreams and delivery partners.
• Working across multidisciplinary teams and bringing together diverse expertise to create integrated solutions.
• Strong commercial awareness, including budget ownership, forecasting, profitability management and scope development.
• Strategic account management and programme planning.
• Exceptional communication, presentation and stakeholder engagement skills.
• Identifying opportunities for organic growth and translating them into meaningful client value.
• Navigating ambiguity and solving problems in fast-paced, evolving environments.
• Balancing strategic thinking with operational excellence.

Preferred

• You are naturally curious and seek to understand not only what clients need today, but what they will need tomorrow.
• You are a relationship builder who develops trust quickly and brings people together around a shared vision.
• You are as comfortable discussing strategic objectives with senior stakeholders as you are guiding a team through programme delivery.
• You combine commercial awareness with a genuine commitment to delivering meaningful impact for patients, healthcare professionals and clients.
• You thrive in complexity, bringing clarity, focus and momentum when navigating competing priorities.
• You see opportunities where others see challenges and are energised by finding innovative ways to solve problems.
• You enjoy working beyond traditional role boundaries, collaborating across medical, strategy, creative, experience and technology teams.
• You create confidence in those around you through calm leadership, sound judgement and a collaborative mindset.
• You understand not just how to deliver great work, but how to grow partnerships, inspire teams and create long-term value.
• You are excited by the opportunity to help shape the future of healthcare engagement through the combined power of science, creativity and technology.

Benefits

• What’s in it for you:\n\nOur Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:\n\n25 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.\nFamily-friendly and flexible work policies.\nAttractive pension plan with financial wellbeing support and resources.\nPrivate healthcare insurance plan and Mental Wellbeing support.\nEmployee Assistance Programme, Career Development and Counselling.\nA range of generous Parental Leave offerings.