Medical Communications Account Manager

Responsibilities

• Build trusted partnerships with clients, becoming a valued extension of their team and a proactive contributor to their success.
• Orchestrate multidisciplinary teams across medical, strategy, creative, digital and engagement disciplines to deliver impactful healthcare solutions.
• Lead the successful delivery of complex programmes, ensuring quality, efficiency and exceptional client experience.
• Translate client challenges into actionable plans, connecting the right expertise from across Song Life to solve problems creatively and effectively.
• Identify opportunities to deepen client relationships and grow accounts through innovative thinking and commercial awareness.
• Champion collaboration, fostering strong relationships across teams and creating an environment where people can do their best work.
• Use data, insight and audience understanding to help shape programmes that create measurable impact for healthcare professionals, patients and clients.
• Act as a model for excellence, supporting and developing more junior colleagues while continually investing in your own growth.

Requirements

• Specific healthcare agency experience especially in working within pharmaceutical codes of practice and rules and regulations
• Building and nurturing client relationships
• Managing complex projects involving multiple stakeholders, workstreams and competing priorities.
• Working in cross-functional teams and bringing together diverse expertise to achieve shared outcomes
• Strong commercial awareness, including budget management and forecasting
• Exceptional communication skills
• Problem solving, with the ability to connect client objectives to innovative solutions.
• Experience navigating ambiguity and adapting quickly within fast-paced environments.
• A passion for healthcare and a genuine curiosity about how science, technology, creativity and experience can be combined to improve outcomes.

Preferred

• You are naturally curious and always looking to learn, challenge assumptions and uncover new opportunities.
• You bring energy, optimism and a growth mindset, inspiring confidence in clients and colleagues alike.
• You are comfortable working beyond traditional role boundaries, collaborating across medical, strategy, creative, experience and technology teams.
• You deliver operational excellence, understanding not just how to deliver work, but why it matters.
• You are motivated by making a positive impact in healthcare and excited by the opportunity to shape the future of engagement through the combined power of science, creativity and technology.
• You thrive in collaborative environments where diverse perspectives are valued.

Benefits

• Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: