Responsibilities

• Deliver day to day marketing campaigns across digital, social, email, and website channels
• Brief more complex creative requirements into the Creative Studio
• Manage website updates, social scheduling, and email campaigns
• Ensure all activity aligns with agreed brand, tone, and campaign direction
• Manage day to day relationships with digital, PR, and marketing agencies
• Coordinate briefs, timelines, and deliverables with external partners
• Monitor performance and escalate issues or opportunities where required
• Monitor and evaluate external agencies
• Own the day to day management of Phantom Peak’s social media and community channels (eg TikTok & Discord)
• Manage and maintain the social media content calendar, scheduling and publishing content across agreed platforms

Requirements

• Minimum 2–3 years’ experience in a marketing role, within entertainment, events, leisure, or consumer-facing businesses
• Experience executing campaigns across digital, email, and social channels
• Demonstrable hands-on experience managing social media channels for a consumer-facing brand, including publishing, community management, engagement and performance reporting.
• Strong commercial awareness, with an understanding of how marketing drives revenue and conversion
• Experience working with marketing data and reporting on performance
• Highly organised, with the ability to manage multiple campaigns and priorities
• Strong written communication skills, including copywriting for email, social, and campaigns
• Experience working with agencies or external partners
• Comfortable working in a fast-paced, delivery focused environment

Preferred

• Familiarity with CRM/email platforms (e.g. Klaviyo)
• Basic design or video editing capability (e.g. Canva, Adobe, CapCut)
• Experience navigating paid digital media platforms (Meta, Google, etc.)
• Understanding of booking systems or conversion optimisation
• Experience supporting or improving marketing processes and systems

Benefits

• Competitive salary.
• 28 days' annual leave (inclusive of public holidays)
• Company pension.
• Opportunity to work on award-winning immersive attractions and high-profile client projects.
• A collaborative, creative and supportive workshop environment.
• Opportunities for career progression within a growing business.