Marketing Executive

Responsibilities

• Help to develop, manage and implement marketing activity aimed at meeting the Customer Business’ strategic and tactical goals
• Ensure customer charters are updated, complaint, regularly reviewed by stakeholders and easy to understand
• Ensure our communications are fit for purpose for a wide range of customers and follow the Plain English and Plain Numbers principals
• Consider regulatory, legal and compliance and Data Protection within all content and communications being developed
• Analysis of how comms perform and their impact on diverse business areas (such as inbound call volumes, debt collection, meter reads, losses, customer research etc.)
• Collaborate with Customer Services, Back Office, Digital and Sales and Marketing to ensure that key service principles are maintained and contact channels are effectively managed
• Work collaboratively with others to deliver business priorities within defined timelines
• Ensure compliance with brand guidelines and positioning as well as regulatory, government and industry requirements
• Ensure appropriate training, briefings and call centre support is provided

Requirements

• Educated to degree level or equivalent professional qualification in a Marketing related subject
• Proven track record of delivery in marketing
• Knowledgeable and experienced within campaigns/communications
• Skilled communicator with effective influencing skills
• Numerate and analytical, with excellent attention to detail
• Ability to work to targets and tight deadlines
• Ability to quickly interpret data and make informed judgements
• Ability to work collaboratively and cross-functionally to deliver common objectives
• Ability to adapt to a rapidly changing environment
• Confident decision maker

Preferred

• Digital Marketing knowledge is highly desirable

Benefits

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)