Responsibilities

• Directly supervising Campaign Managers, providing guidance, feedback, and hands-on support to manage operational challenges
• Managing relationships with Students’ Unions, venues, and external/internal stakeholders to ensure smooth campaign execution
• Ensuring daily operational excellence, overseeing timelines, deliverables, and resource allocation to meet campaign objectives
• Coordinating closely with the Head of Campaign Management to implement strategic initiatives, workflow improvements, and best practices across the team
• Collaborating cross-functionally with Logistics, Staffing, Creative Production, and Partnerships to ensure campaigns are delivered seamlessly
• Analysing campaign and operational performance data to identify trends, insights, and opportunities for continuous improvement
• Supporting the team through periods of ambiguity, rapid change, and high delivery volume while maintaining strong morale and operational control
• Managing deliverability checks, ensuring all campaigns meet rigorous standards, adhere to policies, and pass compliance requirements
• Acting as a point of escalation for operational issues, rapidly diagnosing problems and mobilising resources to resolve them
• Monitoring operational performance, tracking key delivery metrics, and implementing improvements based on insights and feedback

Requirements

• Proven experience (5+ years) in operational roles within campaign delivery, project management, events, or account management, ideally in dynamic, fast-paced environments
• Team management experience and commitment to developing team members through mentorship, coaching and structure training
• Demonstrable leadership experience , handling operational complexities, and coordinating cross-functional activities
• Exceptional organisational skills, with a meticulous approach to planning, scheduling, and process optimisation
• Experience working with CRMs or campaign booking systems such as Salesforce or HubSpot
• Strong understanding of operational compliance, risk management, and quality assurance practices
• Commercial awareness and understanding of how campaign delivery impacts advertiser outcomes and client retention
• Excellent communication skills, adept at managing stakeholder relationships, providing clear guidance, and resolving conflicts swiftly
• Proficiency in analysing operational metrics and using data-driven insights to enhance performance and efficiency
• A calm, solutions-focused mindset, capable of thriving under pressure and adapting quickly to changing priorities

Benefits

• Remote-first role in the UK
• Pension contributions of 5%
• 25 days off (excluding bank holidays)
• Day off on your birthday
• Share Options for all
• Work from home set-up budget
• Season Ticket Loan Scheme
• Paid maternity, paternity, adoption or shared parental leave