Internal Communications Senior Manager
National Crime Agency (NCA)
London, UK (Hybrid)
In-houseContractSenior level
4 days ago
Internal Communications Manager
London, UK (On-site)
Salary Not AvailableFull time
Posted 3 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Location: London (Bloomsbury area)
Salary: £45,000 Per Annum
Job Type: Full-time
We’re looking for an Internal Communications Manager to bring clarity, energy and connection to our teams who make hospitality happen.
Imperial London Hotels is a family-owned group with nearly 190 years of heritage, and we’re in a big moment of change. A new flagship hotel. A rooftop destination (Arcus). A sharper focus on family brand and storytelling. We’re looking for a dynamic and innovative individual to join our Internal Comms team at our head office in Russell Square, central London.
This is a role for someone who can turn messages into momentum: translating strategy into clear storytelling, building channels that people use, and strengthening the everyday “line of sight” between leadership and the teams on the ground.
What You’ll Be Doing
You’ll take ownership of internal communications, working to create a consistent, engaging voice that supports managers and empowers colleagues. Your work will be visible, meaningful and measurable, whether you’re coordinating company updates, launching initiatives, or improving how information flows day-to-day.
We’re keen to hear from candidates who are confident communicators, comfortable working at pace, and passionate about helping people feel connected. You’ll have the ability to balance professionalism with approachability, bringing structure without losing warmth.
Salary: £45,000 Per Annum
Job Type: Full-time
We’re looking for an Internal Communications Manager to bring clarity, energy and connection to our teams who make hospitality happen.
Imperial London Hotels is a family-owned group with nearly 190 years of heritage, and we’re in a big moment of change. A new flagship hotel. A rooftop destination (Arcus). A sharper focus on family brand and storytelling. We’re looking for a dynamic and innovative individual to join our Internal Comms team at our head office in Russell Square, central London.
This is a role for someone who can turn messages into momentum: translating strategy into clear storytelling, building channels that people use, and strengthening the everyday “line of sight” between leadership and the teams on the ground.
What You’ll Be Doing
You’ll take ownership of internal communications, working to create a consistent, engaging voice that supports managers and empowers colleagues. Your work will be visible, meaningful and measurable, whether you’re coordinating company updates, launching initiatives, or improving how information flows day-to-day.
- Develop and deliver internal communication plans aligned to business priorities, seasonal peaks and key people moments.
- Create compelling content for a variety of audiences, front office, housekeeping, food & beverage, maintenance, and leadership teams.
- Manage internal channels such as newsletters, intranet/employee pages, digital screens, team briefings and email communications.
- Write, edit and quality check communications to ensure clarity, tone and accuracy are always written for real working environments.
- Partner with HR, Operations and leadership to ensure messages land properly, on time, and with the right level of detail.
- Support change and engagement, helping teams understand “why”, “what’s changing” and “what it means for them”.
- Track engagement and effectiveness through feedback, analytics and pulse-checks, then refine what you do.
- Oversee internal campaigns such as recognition, colleague updates, onboarding communications and cultural initiatives.
We’re keen to hear from candidates who are confident communicators, comfortable working at pace, and passionate about helping people feel connected. You’ll have the ability to balance professionalism with approachability, bringing structure without losing warmth.
- Experience in internal communications, employee engagement, HR communications or a similar role.
- Excellent writing and editing skills, able to craft messages that are engaging, accessible and action-oriented.
- A strong understanding of how to communicate effectively across different audiences and seniority levels.
- Comfort working with multiple stakeholders and delivering to deadlines in a fast-paced environment.
- Practical knowledge of communications channels and campaign planning (digital and face-to-face).
- Strong organisational skills with an eye for detail.
- A collaborative mindset and the ability to build trust with operational teams.
- 28 days holiday, rising to 33 with length of service
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
- You can explore additional benefits here.
Imperial London Hotels
We’re the Imperial London Family of Hotels, and we want to rewrite the traditional hospitality mentality! We’ve been around for a long time (over 185 years in fact) and as a family owned and run business, our purpose ‘to put authentic London experiences and memorable stays within everyone’s reach’ needs to be achieved by having the right people. This is where you come in! Based in Bloomsbury, central London, we have 8 hotels and 9 restaurants all within a short walk of each other near Russell Square. Our central location is an exciting place to work in the heart of the city – with museums, green spaces, cafes, restaurants and seasonal exhibitions all on our doorstep. Just a short walk from Euston, King’s Cross St Pancras and Holborn, you’ll be well connected to other parts of the city within moments. And if you love exploring the city in your down time, then even better! We look to hire people who love London as much as we do, so that our guests can feel inspired by the hidden gems recommended by our expert team members. From day one, no matter your position or department, you'll be granted access to further training opportunities and learning pathways via our ILH Group Academy. From e-learning courses, functional skills and soft skill development - we recognise that our business grows best when you grow – so we’re here to support you as you develop your career with us. We further offer competitive salaries and a whole host of benefits such as free hot meals on duty, 50% discount on hotel stays and online healthcare access. Are you ready to live and breathe our brand values of positivity, care, collaboration, growth and pride? Are you ready to join the business at such an exciting time? Browse through our advertised opportunities, ranging from front office, housekeeping, events and restaurant roles to office-based positions such as accounts, sales, marketing and more. Please contact us today to begin your next chapter and be a part of our legacy.
