Responsibilities

• You'll run a portfolio of 4 to 6 client accounts as the primary point of contact, with a pod of community execs delivering under you.
• You own four things: The client relationship, Results, The commercial side, Your people.
• Day to day, that looks like leading client calls and comms, owning timelines and deliverables across live campaigns, tracking KPIs and reporting on ROI, flagging risks to senior management early, and coaching your execs through real campaign work.

Requirements

• 3+ years brand-side or agency-side, ideally both, and you understand how campaigns, creators and client expectations actually work in practice
• The client relationship. You're the face of Augmentum for your accounts. Clients should genuinely enjoy your calls and leave every one of them confident that things are under control because you're on it.
• You love the commercial side. Retention, upsells and account growth energise you, and you want to be measured on outcomes, not tasks
• You're a natural leader. You get real satisfaction from making the people around you better, and you lead through standards and example
• You're highly organised, calm under pressure, and take visible pride in the quality of what you ship
• You're brilliant client-facing. Warm, personable and impossible not to trust, and when things get tense, you're the calmest person on the call. Clients treat you as part of their team, not a supplier

Benefits

• A genuine seat at the table: you'll work directly with founders and senior leadership on the next phase of Augmentum's growth
• Your own pod to lead and develop
• Dedicated personal development budget for training, courses and conferences
• Fully remote with flexible hours, built around output rather than schedules