Head of Social Media

Responsibilities

• Lead, develop and manage the social media team running structured check-ins, reviewing output and managing workloads.
• Monitoring client communication.
• Responsible for planning, briefing and approval processes that keep work on track and ensuring nothing slips through the net.
• Be the senior point of contact for client escalations and strategic social media conversations.
• Monitor performance across platforms, identify trends and translate insight into clear, actionable recommendations.
• Work collaboratively across the agency with designers, copywriters, paid media and digital teams to deliver integrated campaigns.
• Working with the Marketing Director on the strategy for our own social media channels, leading by example and ensuring we practice what we preach.
• Stay ahead of platform changes, algorithm updates and emerging formats, keeping the team informed and ahead of the curve.
• Own and drive the social media strategy across the agency, setting a clear direction for clients and holding the team accountable to it.

Requirements

• Organisation is key to the role.
• Experience in a social media role.
• A track record of leading and developing a team, not just working in one.
• Platform knowledge across LinkedIn, Instagram, Facebook and TikTok, with a clear understanding of what works where and why.
• Confident and credible in client-facing situations.
• A strong eye for creative quality, with the ability to brief, review and elevate the team's output.

Benefits

• Casual dress