4 weeks ago
Senior Director, Global Service Growth
Waters Corporation
London, UK (On-site)Other$192K/yr – $307K/yr
Find marketing roles you could actually win
3 open roles0
Find marketing roles you could actually win
3 open roles0
Senior Director, Global Service Growth
London, UK (On-site)
$192K/yr – $307K/yrSenior Level10+ years expOther
Posted 4 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own service growth by turning product into a scalable service portfolio, align pricing and governance, and marshal cross-functional teams to lift attach rates and lifetime value.
- Market strategy and GTM for services across regions to drive revenue and margin.
- Pricing governance and performance tracking to maximize price realization.
- Cross-functional leadership with Sales, Product, and Operations to boost service revenue and customer lifetime value.
Job Description
Responsibilities
- Define market opportunity and execute the global service strategy to drive high growth revenue and accretive margin.
- Commercialize and position a portfolio of platform service plans and value-add services including training, compliance services, software implementation, and informatics solutions.
- Deploy go-to-market strategy on service offerings to leverage value propositions, integrate into workflow solutions, raise market awareness, and enable sales channels to grow service revenue.
- Optimize service selling processes and capabilities across regions to deliver recurring service revenue growth through higher service attachment.
- Deploy a global service pricing strategy, regional governance, and performance metrics tracking to maximize price realization.
- Standardize global service operating mechanisms, using data analytics to improve commercial and operational execution.
- Build cross-functional partnerships across global business segments and regional commercial teams to position product and service together to maximize customer lifetime value.
- Build a high-performing team through talent development, retention, and fostering a culture of accountability and collaboration.
Requirements
- Bachelor’s degree in Business, Engineering, Science; MBA preferred.
- 10+ years of experience in leading service growth, service marketing, or commercial excellence, preferably within the diagnostics or life sciences industry.
- Proven success leading service transformation, increasing service attachment rates, and managing service P&L.
- Experience leading cross-functional teams, including Sales, Product Management, and Operations.
- Strong financial acumen and ability to drive performance through CRM data, analytics, and KPIs.
- Demonstrated ability to influence at the executive level and work effectively in a matrixed organization.
- Deep understanding of IVD laboratory environments (clinical microbiology, molecular diagnostics, or mass spectrometry).
- Expertise in deploying digital innovation including AI/ML solutions.
- Ability to travel domestically and internationally as needed.
Preferred
- MBA preferred
- Experience deploying digital innovation including AI/ML solutions
Waters Corporation
3.3 Glassdoor
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our products ensure the safety of the medicines we take, the purity of the food we eat and the water we drink, and the quality and durability of products we use every day. Together with our customers, in labs around the world, we deliver scientific insights to improve human health and well-being, helping to leave the world better than we found it.
Founded in 1987
Milford, Massachusetts, USA
9.1K employees (358 in marketing)
53% recommend to a friend
48% CEO approval
Traffic Signals
Monthly Visitors
351.5K
Monthly Google Ads Budget
$106.6K
Traffic Source Mix
Search
57.3%
Direct
34.5%
Referral
5.2%
Social
1.4%
Paid
1.6%
Headcount Trend
Current headcount: ~9.1K
Marketing Team
Marketing Team Size
284 (3% of company)
Median Career Experience
27 years
Median Tenure
8.8 years
Marketing Roles Posted (Last 30 Days)
3
People
Marketing Leadership
Funding
Total Funding
$6M
Last Raise
$6M
Grant, 3 years ago
Funding History
- Oct 2022Grant • $6M
- Aug 1994Private Equity