Responsibilities

• Define market opportunity and execute the global service strategy to drive high growth revenue and accretive margin.
• Commercialize and position a portfolio of platform service plans and value-add services including training, compliance services, software implementation, and informatics solutions.
• Deploy go-to-market strategy on service offerings to leverage value propositions, integrate into workflow solutions, raise market awareness, and enable sales channels to grow service revenue.
• Optimize service selling processes and capabilities across regions to deliver recurring service revenue growth through higher service attachment.
• Deploy a global service pricing strategy, regional governance, and performance metrics tracking to maximize price realization.
• Standardize global service operating mechanisms, using data analytics to improve commercial and operational execution.
• Build cross-functional partnerships across global business segments and regional commercial teams to position product and service together to maximize customer lifetime value.
• Build a high-performing team through talent development, retention, and fostering a culture of accountability and collaboration.

Requirements

• Bachelor’s degree in Business, Engineering, Science; MBA preferred.
• 10+ years of experience in leading service growth, service marketing, or commercial excellence, preferably within the diagnostics or life sciences industry.
• Proven success leading service transformation, increasing service attachment rates, and managing service P&L.
• Experience leading cross-functional teams, including Sales, Product Management, and Operations.
• Strong financial acumen and ability to drive performance through CRM data, analytics, and KPIs.
• Demonstrated ability to influence at the executive level and work effectively in a matrixed organization.
• Deep understanding of IVD laboratory environments (clinical microbiology, molecular diagnostics, or mass spectrometry).
• Expertise in deploying digital innovation including AI/ML solutions.
• Ability to travel domestically and internationally as needed.

Preferred

• MBA preferred
• Experience deploying digital innovation including AI/ML solutions