General Manager - Westminster Bridge Road - copy at Pret A Manger | London, UK | £40K/yr – £42K/yr

General Manager - Westminster Bridge Road - copy

London, UK (On-site)

£40K/yr – £42K/yrManagerFull time

Posted 3 months ago

Job Summary

Own shop operations end to end, from staffing and scheduling to inventory and cost control, while driving sales and promoting a high energy, inclusive team culture.

Operations leadership: run staffing, scheduling, inventory, and compliance to keep the shop smooth.
Commercial focus: push profitability through cost control, upselling, and promotions.
People leadership: coach, train, and develop a scene where the team and customers thrive.

Job Description

Responsibilities

lead and oversee all aspects of shop operations, from staffing and scheduling to inventory management, ensuring everything runs efficiently and smoothly
drive sales and profitability through smart cost control, upselling strategies, and engaging promotional initiatives
Create a positive and inclusive work environment—you’ll coach, train, and develop your team to help them thrive
Ensure full compliance with company policies and health and safety regulations, while handling customer feedback with professionalism and empathy
prepare and analyse reports such as P&L statements and budget forecasts to identify opportunities for improvement
collaborate with departments like marketing and supply chain to implement initiatives and achieve business goals
bring leadership experience from the hospitality industry, excellent communication and problem-solving skills, and a sharp eye for detail
coaching and mentoring their teams, keep standards and spirits high, and our teams and customers happy
rolling their sleeves up on the coffee machine or immersed in the figures and spreadsheets
a people person with a passion for helping their shop, and the people in it grow

Requirements

Experience in retail or hospitality

Preferred

Experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.

Benefits

Free private medical cover, with the option to add family or partner at an additional cost
4% of your pension contribution matched by Pret, rises to 5% after 5 years
Life assurance at 3x annual salary
Loyalty award for 5, 10, 15, 20 years’ service
Flexible Benefits Platform packed with lifestyle discounts
Season ticket loans
Healthcare cash plan
Financial wellbeing provisions
Free mortgage services
Sabbatical after 3 years
Opportunities to support our charity, The Pret Foundation
Comfy free shoes to wear on shift
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Pret A Manger

0.0 Glassdoor

Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year. As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability. Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation. We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back. Join us, and be part of something truly special.

Founded in 1986

London, England, GBR

6.6K employees

www.pret.co.uk

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