Email Marketing Manager

London, UK

£35K/yr – £41K/yrMid LevelPermanent

Posted 3 months ago

Job Summary

Own CRM campaigns and lifecycle-led engagement to lift retention and revenue; coordinate automation across teams to deliver cohesive customer journeys; and support brand-driven campaigns that maximize revenue.

  • CRM Activity Ownership: drive targeted, data-led campaigns that lift engagement and revenue.
  • Automation & Cross-Team Delivery: orchestrate triggers, journeys, and collaboration to deliver seamless customer experiences.
  • Campaign Support: partner with Marketing to strengthen brand engagement while driving revenue outcomes.

Job Description

Responsibilities

  • Lead CRM activity, delivering targeted, data-led campaigns that enhance customer engagement, retention, and revenue growth.
  • Manage complex campaigns, leading automation initiatives, and collaborating effectively across teams to deliver impactful customer journeys.
  • Support the Marketing team in delivering campaigns that build brand engagement and maximise revenue.

Requirements

  • Proven experience in CRM, email marketing, or customer marketing roles
  • Strong understanding of customer data, segmentation, and lifecycle management
  • Experience delivering automated and personalised email campaigns
  • Ability to analyse performance data and translate insights into action
  • Excellent stakeholder management and communication skills
  • Strong organisational and project management capability
  • Knowledge of data protection and GDPR requirements

Preferred

  • Experience working with CRM and Customer Data platforms (Prospect2 and Tessitura Segmentation Sets and List Manager highly desirable)

Salaries

Posted range

£35K/yr – £41K/yr

Taken straight from the job posting.

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Email Marketing Manager

ROYAL OPERA HOUSE · London, UK