Digital Account Manager

Responsibilities

• Acting as the email specialist across client accounts, owning strategy, delivery, optimisation, and performance.
• Brief the director on proposals to be completed and flagging email strategy decisions where founder input is required
• Planning, building, and optimising email campaigns and automated flows in Klaviyo (primary) and Mailchimp
• Creating email campaign calendars aligned to product launches, seasonal moments, and revenue targets
• Devise, develop and deliver creative marketing strategies, campaigns and briefs alongside our handpicked team of experts
• Reviewing email performance (revenue, open rates, CTR, deliverability, segmentation) and proactively recommending improvements
• Update Monday.com to keep key activities and collaborative action plans on track
• Meet clients to lead email-focused reporting conversations, sharing insight and recommendations (a full driver’s license would be really handy)
• Identifying growth opportunities within email accounts (flows, segmentation, list growth, testing and optimisation)
• Look at opportunities for growth within the wider client accounts

Requirements

• You’re passionate about digital marketing with a strong interest or specialism in email marketing
• You have at least three years of experience in a marketing or communications role, driving campaigns and projects through to successful completion
• You’re confident working day-to-day in Klaviyo (campaigns, flows, segmentation and reporting) and Mailchimp
• You like helping people. Maintaining good relationships with clients, external partners and team members is a must
• You’ll be passionate about building trust, ensuring a high quality of service, and growing client income
• You enjoy being a trusted point of contact who keeps email delivery moving without everything needing to go back to the founder
• You communicate clearly. You write well. You speak eloquently
• You’re comfortable leading client conversations specifically around email performance and strategy
• You enjoy solving problems. You’ll calmly overcome challenges and adapt plans to meet changing project or client needs
• You’re motivated and driven with strong business acumen skills

Preferred

• a full driver’s license would be really handy