Customer Growth Programme Lead - FTC

Ipswich, Suffolk, UK (Hybrid)

Salary Not AvailableSenior LevelContract

Posted 2 months ago

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Job Summary

Own cross-sell and customer-growth transformation for AXA UK, delivering customer value across a matrix financial services organisation.

  • Lead four customer growth workstreams including cross-sell and engagement programmes and informing technology capability requirements.
  • Develop forensic reporting on customer metrics and translate insights into actions to address performance gaps.
  • Govern programme through steering committees, budget management, risk mitigation and strong senior stakeholder alignment.

Job Description

Own cross-sell and customer-growth transformation for AXA UK, delivering customer value across a matrix financial services organisation.

  • Lead four customer growth workstreams including cross-sell and engagement programmes and informing technology capability requirements.
  • Develop forensic reporting on customer metrics and translate insights into actions to address performance gaps.
  • Govern programme through steering committees, budget management, risk mitigation and strong senior stakeholder alignment.
AXA UK logo

AXA UK

We’re all striving to live better lives on many fronts. Like our careers, our health, our lifestyles, our homes, and our families’ safety. That can seem overwhelming. But, with the right expertise support, and technology, all your goals are achievable. That’s why we say, “Know You Can”.AXA UK is part of the AXA Group, one of the largest insurance brands in the world. As a group, we have 103 million customers worldwide and employ close to a quarter of a million people. In the UK we specialise in:•Insurance – protecting homes, cars and businesses through a wide range of insurance products•Healthcare – affordable plans that offer peace of mind, here in the UK or internationallyYou can view our privacy policy at www.axa.co.uk/privacy-policy

Founded in 1994
London, England, GBR
2.3K employees (79 in marketing)

Traffic Signals

Monthly Visitors
642.6K
Monthly Google Ads Budget
$235.6K
Traffic Source Mix
Search
52.7%
Direct
39.5%
Referral
5%
Social
1.8%
Paid
0.8%

Headcount Trend

Current headcount: ~2.3K

Marketing Team

Marketing Team Size
79 (3% of company)
Marketing Roles Posted (Last 30 Days)
1

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