Responsibilities

• Refine and implement AXA UK’s customer growth strategy, delivering measurable customer value and aligning with broader group objectives.
• Oversee four customer growth programme workstreams, including building out the cross sell and engagement communications programme, working with business stakeholders to inform technology capability requirements, demonstrating commercial value and embedding customer focus throughout the organisation.
• Develop approach to reporting on customer metrics, adopting a forensic approach to tracking performance and developing actions to address performance issues.
• Embed a customer focussed culture across the organisation, fostering a mindset centred on delivering customer value at all levels.
• Lead programme steering committee, providing clear reporting on progress, risks, and decisions required. Primary contact point for AXA UK leadership, ensuring alignment, securing buy in, and navigating organisational complexity.
• Own and manage programme budget, ensuring effective allocation of resources and building the detailed business case for future investment phases.
• Lead and mentor the core programme team, fostering a collaborative, results oriented culture.
• Proactively identify and mitigate programme level risks and remove blockers to ensure team success.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Requirements

• Hands on experience of developing a cross-sell programme across multiple business lines, working with multiple stakeholders is essential.
• Experience implementing a customer strategy, aligned with business goals, in a complex and matrix financial services organisation is required.
• Proven experience leading large-scale, complex business transformation programmes, ideally in a data, marketing, or customer strategy context.
• Demonstrable experience of having built out a comprehensive capability roadmap incorporating marketing technology (martech), data privacy barriers, and other barriers to overcome, ensuring effective and compliant cross-sell initiatives.
• Ability to drive initiatives that enhance customer value and experience, leveraging insights and data.
• Exceptional senior stakeholder management and influencing skills, with the ability to unite different business units behind a common goal.
• Commercial acumen, with experience building and defending multi million pound business cases.
• Inspirational leadership skills with a track record of building and managing high performing teams.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.