Responsibilities

• Manage and optimise triggered email journeys
• Design and run AB tests across email campaigns
• Analyse CRM performance data and provide actionable insights
• Improve onboarding, engagement, and retention strategies
• Collaborate with cross-functional teams to drive CRM performance
• Support CRM best practices through training and documentation

Requirements

• Strong analytical mindset and confidence working with data
• Experience with CRM platforms and email automation
• Strong written communication and copywriting skills
• Experience with analytics tools such as Google Analytics, Looker Studio, or Tableau
• Ability to manage multiple projects and stakeholders
• Collaborative and solutions-focused approach

Benefits

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
• Flexible working with fully remote and hybrid working options - early bird or night owl? No problem - our flexible working policy helps you work the hours that suits you best
• 33 days annual leave per year, pro rata. You decide which public holidays to recognise. After 2 years of employment, your annual leave entitlement will accrue year on year up to 38 days annual leave
• An additional day of annual leave, a Me Day, to take time for yourself
• Charity day to volunteer and support a registered charity of your choice
• Westfield Health (including Health Club discount and Westfield Rewards discount and cashback)
• Learning and Development opportunities, with opportunities for internal mobility across various departments / areas of the business
• 4 x annual salary death in service life assurance
• Enhanced pension after long service
• Enhanced parental and adoption leave after long service