HubSpot Consultant
Unmatched | We Make HubSpot Effortless
UK (Remote)
£50K/yr - £60K/yrIn-houseFull-timeSenior level5+ years exp.
7 days ago
CRM & Loyalty Manager
London, UK (Hybrid)
£45K/yr – £50K/yrMid LevelFull time
Posted 3 months ago
Job Summary
Own loyalty and CRM across restaurant and ecommerce, shaping retention and app experiences with data-driven journeys that boost engagement and value.
- Growth through loyalty: acquisition, adoption and value tied to the app and guest experiences.
- Lifecycle journeys: welcome, pre-visit, post-visit, win-back and reactivation flows across multi-channel triggers.
- Data-driven optimization: segmentation, governance, testing, and measurement that lift engagement and revenue.
Job Description
- Own and evolve our customer retention strategy across restaurant and ecommerce brands, through our loyalty app and experiences that keep guests coming back.
- Deliver high-impact CRM campaigns that increase engagement, drive conversion and strengthen brand connection.
- Work closely with Brand and Marketing teams to develop compelling, insight-led communications that feel relevant, timely and unmistakably Côte.
- Design and refine automated guest journeys—from welcome and pre-visit experiences to post-visit engagement, win-back campaigns and reactivation flows.
- Lead the ongoing development of our loyalty proposition and app experience, driving acquisition, adoption and customer value.
- Using data and insight to uncover opportunities, shape strategy and deliver measurable commercial impact.
- Proven experience managing CRM and loyalty programmes within a customer-focused brand.
- Strong knowledge of platforms such as Exponea/Bloomreach or similar CRM technologies.
- Experience building personalised, data-driven customer journeys using triggers, segmentation and behavioural insight.
- A solid understanding of campaign governance, contact strategies and high-volume multi-channel communications.
- A naturally curious mindset, with a passion for testing, optimisation and continuous improvement.
- Equal strengths in both creativity and performance-driven marketing.
Côte Brasserie
From 8am till late. Proper brasserie vibes. Real quality. You’re all invited.
Salaries
Posted range
£45K/yr – £50K/yr
Taken straight from the job posting.
CRM median pay in the United Kingdom
£43K/yrMost earn £37K to £55K. Based on 52 salaries, including bonus and equity.
Links
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