CRM Campaign & Planning Manager

London, UK (Hybrid)

Salary Not AvailableMid Level5+ years expFull time

Posted 7 days ago

Job Summary

Own and drive CRM strategy, segmentation, targeting and lifecycle campaigns to grow revenue and retention across multi‑channel programs.

  • Lead segmentation and targeting initiatives
  • Analyze campaign performance and report insights

Job Description

Requirements

  • 5+ years’ CRM experience with proven delivery of CRM strategies, contact plans and multi‑channel campaigns that drive commercial growth and retention.
  • Strong expertise in segmentation, targeting, personalisation, lifecycle journeys and contact‑pressure management.
  • Experience managing integrated commercial calendars, competing stakeholder priorities and briefing creative teams, agencies or partners.
  • Demonstrable skills in campaign analysis, A/B testing, optimisation and performance reporting, with strong commercial awareness.
  • Proficient with CRM platforms, marketing automation, customer data/analytics and familiarity with consent/data‑privacy best practice.
  • Advanced Excel & PowerPoint skills and confidence interpreting customer, campaign and commercial performance data; HTML/email production knowledge desirable.

Preferred

  • HTML/email production knowledge desirable.

Benefits

  • A flexible work environment, with up to 2 days of remote working per week
  • 25 days annual leave
  • Development and training opportunities
  • Generous Staff discount
  • Employee Assistance Programme
  • We Care Day – Volunteering
Groupe Clarins logo

Groupe Clarins

Groupe Clarins is a trusted family owned beauty company. We are proud of our culture, which combines an entrepreneurial spirit, agility and curiosity. We value the contribution of our talented employees all around the world and anticipate the long-term impact of our decisions to promote responsible beauty. With strong brands offering distinctive high-quality products and services, our purpose is “making life more beautiful, passing on a more beautiful planet”. We are proudly B Corp Certified.

Founded in 1954
FRA
6.4K employees (773 in marketing)

Salaries

CRM median pay in the United Kingdom

£43K/yr

Most pay falls between £37K and £55K. Based on 53 salaries.

See all Groupe Clarins salaries

Marketing Team

Marketing Team Size
531 (8% of company)
Median Tenure
3.7 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
34.6K
Traffic Source Mix
Search
35.6%
Direct
45%
Referral
13%
Social
4.1%
Paid
1.8%

Headcount Trend

Current headcount: ~6.4K

News about Groupe Clarins

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CRM Campaign & Planning Manager

Groupe Clarins · London, UK · Hybrid