Mandarin Oriental Hotel Group

Content & Social Manager

London, UK

Salary Not AvailableMid LevelPermanent

Posted 4 months ago

Job Summary

Own the social channels and digital storytelling for Mandarin Oriental Hyde Park, London, driving audience growth and luxury brand resonance through integrated content planning, timely asset production, and cross-functional storytelling opportunities.

  • Own content planning, calendar integration, and consistent publishing across hotel and restaurant channels.
  • Coordinate production across photography, video, and short-form content for multi-channel use (social, website, CRM, campaigns).
  • Collaborate with Sales, Marketing, PR, F&B and operations to surface storytelling opportunities that support guest acquisition and revenue goals.

Job Description

  • Lead the day-to-day management of the hotel and restaurant social media channels, including content planning, scheduling, publishing, community management and maintaining a consistently elevated brand presence across all platforms.
  • Develop and manage integrated social media and content calendars aligned to key campaigns, seasonal activity, partnerships, hotel moments and wider commercial priorities.
  • Own the hotel’s digital storytelling across social platforms, creating and curating compelling content that strengthens brand awareness, supports audience growth and reinforces Mandarin Oriental Hyde Park, London’s luxury positioning.
  • Plan, coordinate and support content production across photography, video and short-form content, ensuring assets are delivered on time and used effectively across social, website, CRM and campaign activity.
  • Work closely with Sales, Marketing, PR, F&B and operational teams to identify storytelling opportunities that support business objectives, drive outlet visibility and contribute to guest acquisition and revenue generation
  • Strong organisational and multitasking skills
  • Excellent communication
  • Strong copywriting, editorial and storytelling capability
  • To be eligible to work in the UK: right to work and live in the UK (documentation required)
  • Experience in leading shoots, managing creators and coordinating content production
  • Proven experience within luxury hospitality, luxury travel, fashion, lifestyle or cultural brands
  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  • Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
  • 50% F&B & Spa discount on property
  • Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
  • Complimentary Westfield Healthcare cash plan, children added at no extra cost
  • Colleague Experience Stay in-house with breakfast included upon completed probation
  • Friends & Family hotel rate and Spa discount

Content & Social Manager

Mandarin Oriental Hotel Group · London, UK