Community Manager

Responsibilities

• Lead the day-to-day community plan across priority owned markets, building engagement, participation and advocacy around FitFlop.
• Develop global programmes and moments that encourage customers and fans to contribute, connect, share and become more active participants in the brand.
• Build meaningful ongoing relationships with highly engaged members of the FitFlop community.
• Identify relevant local, cultural and consumer opportunities that can grow participation and strengthen community connection.
• Help evolve FitFlop from audience engagement towards deeper, ongoing community relationships.
• Translate global brand, product and seasonal priorities into locally relevant community activity and experiences.
• Work closely with local market teams and external partners to develop grassroots programmes, events and community opportunities where relevant.
• Connect community activity with FitFlop’s owned e-commerce business, creating relevant participation around launches, product and commercial moments.
• Support the local activation of wider advocacy programmes while retaining a clear focus on the broader consumer community.
• Lead the approach to day-to-day community engagement, moderation and participation across relevant owned and social environments, working within the channel priorities set with the Social Media Manager.

Requirements

• Experience in community, advocacy, social, experiential or audience engagement within a consumer-facing brand or organisation.
• Proven ability to create genuine participation and build relationships around a brand, interest or community.
• Deeply interested in people, culture and what motivates audiences to participate, contribute and advocate.
• Culturally connected and curious, with a strong instinct for emerging behaviours, communities and relevant local opportunities.
• Digitally fluent, with a good understanding of how online and offline communities increasingly connect.
• Proactive and entrepreneurial, comfortable creating new approaches rather than relying on established programmes or processes.
• Comfortable working in the grey and adapting quickly as audiences, opportunities and priorities change.
• Highly collaborative and naturally inclined to connect Community, Social, Creative, CRM, Growth and local-market teams.
• Strong informal influencing and relationship-building skills, able to create participation without relying on hierarchy.
• Data-informed and commercially aware, understanding how stronger community can contribute to brand relevance, advocacy, audience growth and business performance.

Benefits

• 👟 Product Allowance
• ⏰ Hybrid and flexible working hours
• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)
• 🎂 A day off for your Birthday
• 🌴 25 days holiday + Bank Holidays
• 🗺️ Work from anywhere for 2 weeks
• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• 📚 Career development allowance ( Personal allowance to use on career development)
• 🏥 Private health care and or dental care (provided by AXA and DenPlan