Community Engagement Officer

Droitwich, Worcestershire, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 2 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own community engagement and local reputation management during build and go live, ensuring local messaging stays aligned with central brand while feeding insights to the Communications team.

Community ownership: manage engagement, meetings, sentiment monitoring, and risk tracking.
Local messaging: keep communications clear and actionable for residents and stakeholders.
Demand support: help convert local awareness into registrations and service uptake.

Job Description

Own community engagement and local reputation management during build and go live, with clear local messaging and stakeholder relief across residents, councils and authorities.

Community engagement and reputation management
Act as the face of Airband within local communities during build and go live phases
Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
Deliver clear, proactive and consistent communication before, during and after rollout
Respond to enquiries, concerns and complaints in a timely and professional manner
Organise and attend community meetings, drop-in sessions and engagement events
Monitor and report on community sentiment, identifying risks and opportunities
Supporting customer growth and demand generation
Support local demand generation activity, encouraging registrations and service uptake
Work closely with sales and marketing teams to convert awareness into customers

Experience in community engagement, stakeholder liaison, or customer service
Understanding of wayleave processes and associated legal considerations
Full UK driving licence
Proficient with Microsoft 365 tools
Proficiency with Salesforce or other systems
Proactive and professional communication skills

Ability to learn new systems and technologies quickly
Data handling and analysis skills
Understanding of digital ways of working and collaboration tools

25 days of paid leave a year rising to 30 plus bank holidays with service.
5% Airband pension plus a minimum 3% employee contribution.
Customer referral bonus - a thank you for every customer you send our way.
We offer hybrid working a mix of working from home and in the office.
Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
20% off your monthly line rental on EEs phone, tablet, SIM only or mobile broadband plans.
Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
Refer a friend reward scheme a selection of great rewards to choose from!

Airband Community Internet

Founded in 2009, Airband is an independent internet service provider bringing superfast broadband to homes, business and industry in rural and hard-to-reach areas, with a rapidly growing specialism in community broadband projects.We are proud to work with the Department for Digital, Culture, Media & Sport, BDUK, local authorities and communities to build high availability infrastructure that residents, businesses and other ISPs can access to help overcome the UK’s digital divide.We have an extensive wireless network and a rapidly expanding fibre network, and we currently cover The Midlands, Shropshire, Herefordshire, Devon and Somerset, North and South Wales. Visit our website www.airband.co.uk to find out more. We're always on the lookout for passionate, talented and ambitious people to join our fabulous team. Visit home.airband.co.uk/about-us/vacancies to see what roles we have available.

Founded in 2009

Hampton Lovett, England, GBR

219 employees (11 in marketing)

www.airband.co.uk