Own community engagement and local reputation management during build and go live, with clear local messaging and stakeholder relief across residents, councils and authorities.

• Community engagement and reputation management
• Act as the face of Airband within local communities during build and go live phases
• Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
• Deliver clear, proactive and consistent communication before, during and after rollout
• Respond to enquiries, concerns and complaints in a timely and professional manner
• Organise and attend community meetings, drop-in sessions and engagement events
• Monitor and report on community sentiment, identifying risks and opportunities
• Supporting customer growth and demand generation
• Support local demand generation activity, encouraging registrations and service uptake
• Work closely with sales and marketing teams to convert awareness into customers

• Experience in community engagement, stakeholder liaison, or customer service
• Understanding of wayleave processes and associated legal considerations
• Full UK driving licence
• Proficient with Microsoft 365 tools
• Proficiency with Salesforce or other systems
• Proactive and professional communication skills

• Ability to learn new systems and technologies quickly
• Data handling and analysis skills
• Understanding of digital ways of working and collaboration tools

• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)
• 20% off your monthly line rental on EEs phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme a selection of great rewards to choose from!