Responsibilities

• Lead high‑quality resident communications that inform, support and engage
• Own key communication channels including the monthly resident newsletter and digital content
• Use insight and analytics to shape targeted communications and improve engagement
• Support risk and reputational communications on sensitive or complex issues
• Contribute to the resident website ensuring content is accessible and user‑friendly
• Develop multi‑channel communication plans for service improvements and organisational initiatives
• Translate complex information into clear, plain‑English content
• Lead resident‑facing communications including service updates, consultations and performance information
• Produce key publications including the Annual Report to Residents
• Act as a trusted communications advisor to colleagues across the organisation

Requirements

• At least three years’ experience in a communications or PR role
• Experience using digital platforms, including websites and intranets
• Experience delivering multi‑channel communications and campaigns
• Proven ability to manage complex communications projects from planning to evaluation
• Experience using insight, analytics and engagement data to shape communications
• Experience supporting sensitive or high‑profile communications
• Ability to produce digital and visual content (e.g., Canva, InDesign, Photoshop/Lightroom)
• Outstanding written, verbal and presentation skills
• Excellent organisational skills and attention to detail
• Ability to manage confidential or sensitive information with integrity
• Strong relationship‑building skills across all levels
• Communications, journalism or marketing degree, or equivalent experience

Preferred

• Understanding of the housing sector and regulatory requirements
• Membership of IPR/IoIC/CIPR or equivalent

Benefits

• Annual salary: £41,484 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging
• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)