Communications Manager - Transformation

Responsibilities

• As Communications Manager, you'll manage integrated communications through one of the most exciting chapters in the National Railway Museum's history – and celebrate its place at the heart of York Central, one of the UK's most significant cultural redevelopment programmes.
• Your work will make sure the museum's transformation is understood, supported and celebrated, helping to secure lasting benefits for our audiences, our reputation and the wider organisation.
• In collaboration with marketing, communications, visitor experience, and project teams, you’ll create campaigns that generate excitement, support operational change, deepen stakeholder connections, and increase the value of major capital investment.
• Shaping visitor-facing marketing and communications is a big part of the role too, helping audiences navigate changing visitor journeys, operational developments and brand-new experiences.

Requirements

• Experience of developing and delivering integrated communications in a complex or changing environment.
• A strategic, audience-focused approach that turns complex projects into clear, compelling messages.
• Well-honed stakeholder engagement approach enabling collaboration with senior leaders, partners, local residents, and community groups.
• Hybrid working pattern, with an on-site presence required at least three days a week.
• Location: York or Locomotion, Shildon.
• Fixed term until January 2029.
• Full time role, 35 hours per week.

Benefits

• Meaningful work. We’re a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.