Communications Engagement and Participation Officer

Responsibilities

• Support development of communications, engagement and participation plans and strategies that support delivery of the Partnership’s strategies and objectives.
• Support delivery of strategic communications, engagement and participation activities for the whole Partnership including supporting the Executive Management Team and the IJB.
• Initiate, develop and deliver communications, engagement and participation activities together with operational managers and professional leads in support of specific services changes and developments.
• Provide communications, engagement and participation expertise to the Partnership to support managers and professional colleagues to develop and deliver activities in their own areas.
• Design, manage and deliver communications, engagement and participation events and meetings including choice of venue, set up of venue, development of materials, presentation of information, facilitation of discussion, collation of input and feedback.
• Ensure that communication, engagement and participation tools and processes maximise accessibility and comply with appropriate legislation.
• Feedback inputs and findings from communications, engagement and participation events to managers and professional colleagues to support them in developing and amending proposals.
• Work closely with communications, engagement and participation teams in NHS and Council to ensure consistency of messaging and support for corporate positions and to provide mutual support in public participation activities.
• Develop and deliver training and advice to managers and clinical and social work professional colleagues on communications, engagement and participation policies, tools and techniques.
• Lead on the development of website and social media channels with day-to-day responsibility for creating and publishing content.

Requirements

• Educated to degree level in a relevant area (e.g. Media, Communication and Design, Communications, Marketing, Business Studies) or equivalent experience.
• Chartered Institute of Marketing (CIM) or Chartered Institute of Public Relations (CIPR) qualified or equivalent, relevant post-graduate certification or modules at SCQF level 11 (masters) in a Communications-related subject or equivalent experience.
• Knowledge and experience of analysing data and information.
• Knowledge of health and social care in Scotland.
• Experience of report writing and compiling presentations.
• Experience working with senior managers in developing and delivering communications materials and activities.
• Experience of managing engagement and participation with the public.
• Experience working with/managing a range of different stakeholders e.g. community groups, other public bodies such as Police Scotland
• A high level of communications skills and the ability to adapt communication style to suit the intended audience is required.
• Demonstrable ability to communicate complex issues in plain style and language

Preferred

• Previous experience of working in health and social care services is an advantage to enable an in-depth understanding of service issues and problem resolution.

Benefits

• Happy to talk flexible working.