Communications & Content Coordinator

Responsibilities

• Create, edit and publish engaging content across websites, email, social media, newsletters, presentations and other digital channels.
• Develop content for Agena and its portfolio brands, ensuring the correct tone, messaging and brand identity.
• Manage content calendars, asset libraries and publishing schedules to keep communications accurate and up to date.
• Turn complex operational, technical and commercial information into clear, audience-friendly content.
• Produce client case studies, testimonials, sales collateral, presentations and customer-focused communications.
• Support internal communications, leadership updates, colleague engagement campaigns and workforce communications.
• Create clear and accessible information for motorists and service users, including FAQs, guidance materials and customer communications.
• Support change, acquisition and integration communications, including announcements, FAQs and stakeholder updates.
• Monitor content performance and engagement, using insights to continuously improve communication effectiveness.
• Use approved AI tools responsibly to support content creation, while maintaining accuracy, brand standards and confidentiality.

Requirements

• An excellent writer and communicator with the ability to adapt content for different audiences and channels.
• Curious, organised and detail-oriented, with strong project and stakeholder management skills.
• Confident translating complex information into clear, engaging and accessible content.
• Able to manage multiple priorities and deadlines while maintaining high standards of accuracy.
• Comfortable working with colleagues, clients and subject matter experts to gather information and develop content.
• Interested in developing your skills across communications, content marketing, digital channels and customer engagement.
• Experienced in using AI-assisted tools responsibly while maintaining accountability for the quality and accuracy of your work.
• You will have a relevant degree, apprenticeship or professional qualification in communications, content, journalism, marketing or equivalent practical experience.

Benefits

• We know there\'s more to life than work - that\'s why when you join Agena, you\'ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• We believe a great workplace is about more than benefits. It\'s about creating a culture where people feel connected, supported and able to make a difference.
• Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities and much more. You\'ll also have the opportunity to get involved with our award-winning D&I Committee, helping to shape positive change across our group.