Client Manager

Responsibilities

• Own the end-to-end POS compliance solution across the Supermarket estate, delivering effectively today while shaping its future development.
• Manage third-party compliance partners, monitoring performance and service standards and holding partners accountable for delivery.
• Use compliance data and insight to identify issues, address root causes and drive continuous improvement.
• Coordinate activity across MMG teams, Morrisons stakeholders and external partners, resolving challenges and managing escalations.
• Progress improvements to processes, reporting, data and partner technology, including opportunities such as API integrations and AI quality-control checks.
• Work closely with Client and Campaign teams to identify compliance risks and develop effective solutions that protect supplier investment and MMG income.
• Manage four junior colleagues, ensuring campaigns are delivered in line with commercial agreements, approved media plans and deadlines.

Requirements

• Excellent organisation skills and attention to detail.
• Strong experience in retail media, particularly POS and in-store media.
• Confidence and credibility when working with senior stakeholders.
• Line management or mentoring experience.

Benefits

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working