Client Facing Digital Marketing Executive

Responsibilities

• Serve as the primary day-to-day contact for assigned clients, leading regular communications including calls, meetings, updates, and reporting
• Build and maintain strong, long-term client relationships based on trust and performance
• Understand client goals, priorities, and expectations, ensuring these are clearly communicated internally
• Manage and oversee the delivery of work against agreed monthly retainers
• Ensure all client requirements are clearly defined, scheduled, and delivered on time
• Monitor workload allocation to ensure retainers are utilised effectively
• Maintain a strong focus on quality control across all deliverables
• Contribute directly to the delivery of digital marketing activity, including:
• Writing and editing content (blogs, website copy, email content)
• Creating and scheduling social media posts

Requirements

• Experience in a digital marketing, agency, or client-facing marketing role
• Practical understanding of digital marketing channels, particularly content and social media
• Strong written communication skills with the ability to produce clear, engaging content
• Confident communicator with clients and internal teams
• Highly organised with the ability to manage multiple clients and priorities
• Digital marketing: 4 years (required)

Preferred

• Agency-side experience
• Experience managing monthly retainers
• Familiarity with project management or CRM tools

Benefits

• Company pension
• Flexitime
• Free parking
• Work from home