Responsibilities

• Execute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery
• Manage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval
• Build and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers
• Apply subject matter expertise and best practices for digital marketing campaigns and Airship platform functionality
• Partner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value
• Provide training and re-training to customers as needed
• Document user feedback and share it with Product and other internal teams
• Stay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations

Requirements

• Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders
• Collaborative mindset, with the ability to work both within a team and independently
• Strong project and time management skills, with the ability to balance multiple customers and projects at the same time
• An AI-forward mindset, with the ability to leverage modern AI tools to enhance operational efficiency and confidently articulate data-driven platform features to customers

Preferred

• Ability to read and write HTML to customise messages beyond standard platform functionality
• Familiarity with CSS and JavaScript
• Comfort with mobile platforms including iOS, Android, SMS, Mobile Wallet, Email and Web
• Experience with one or more marketing technology solutions (e.g., Salesforce, Oracle Responsys, Adobe)
• Experience with one or more business intelligence tools (e.g., Looker, Tableau or similar)

Benefits

• Medical insurance options for you and your dependents
• Flexible time off, paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!