Associate Manager, Customer Marketing

Slough, UK (Unknown)

£57K/yr – £68K/yrMid LevelFull time

Posted 7 weeks ago

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Job Summary

Own end-to-end retail activations and cross-channel execution, turning shopper insights into scalable, ROI-driven campaigns that hit seasonal windows and revenue targets.

  • Retail Activation Ownership: Lead end-to-end activations, optimize ROI, and manage portfolio across brands and launches.
  • Channel & Partner Collaboration: Align in-store, digital, retailers, and agencies to maximize placement and sales opportunities.
  • Insight-Lueled Innovation: Use data to test, learn, and shape future activation with a shopper-first lens.

Job Description

Responsibilities

  • Lead end-to-end retail activations, maximising commercial opportunities to drive sales in line with revenue targets and strategy.
  • Oversee in-store and digital execution across trade and campaign activity, ensuring retail excellence at every touchpoint.
  • Use data and insights to shape strategies, adopting a test-and-learn mindset to drive innovation.
  • Translate shopper-centric ideas into scalable, commercially compelling activations delivering strong ROI in key trading and seasonal windows.
  • Stay ahead of trends, seasonal moments and consumer behaviours to inform future activation.
  • Engage shoppers meaningfully across multiple touchpoints, balancing creativity with commercial effectiveness and tailoring to audience needs.
  • Build strong internal and external relationships — including retailers and agencies — to maximise placement and unlock new opportunities.
  • Develop and nurture key retailer partnerships, delivering trust, value and flawless execution.
  • Create compelling category, channel and retailer pitch decks to support sell-in. Provide retail partners with differentiated, impactful marketing solutions aligned to business objectives and KPIs.
  • Work cross-functionally to shape and leverage retail opportunities across channels and franchises. Act as a bridge across global, regional and local teams — PR, Live Events, Brand, Sales, Consumer Products and agencies — collaborating as one team.

Requirements

  • Significant experience in shopper, retail or trade marketing with strong omnichannel activation expertise (in-store and online).
  • Degree-level education (or equivalent experience) in Marketing, Business, Digital/Commerce or a related field.
  • Proven ability to deliver standout retail marketing execution with strong commercial return.
  • Creative thinker with passion for ideation, blue-sky thinking and innovation at retail.
  • Demonstrated ability to inspire, motivate and influence internally and externally.
  • Deep understanding of the EMEA retail landscape, shopper behaviour and the interplay between brand and sales.
  • Strong commercial acumen, able to turn insight into action and deliver ROI aligned to business and brand objectives.
  • Confident operating at both a strategic and tactical level with end-to-end project management excellence.
  • Excellent written, verbal and presentation communication skills, able to articulate strategy and influence sell-in.
  • Highly collaborative team player with the ability to manage multiple stakeholders, functions and priorities simultaneously.

Preferred

  • Experience in the toy, games or entertainment industry is ideal but not essential

Benefits

  • Gross annual salary range of GBP 57,040- GBP67,735
  • Bonus scheme: Participation in Mattel Incentive Plan (MIP) with the target of 10% of base salary, payout is determined by company and individual performance results
  • Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
  • Car allowance
  • Cycle to work scheme
  • Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
  • Contributory pension scheme
  • Private health insurance
  • Dental insurance & dental service app
  • Life & disability insurance
  • Employee discount program "Be well at Mattel"
  • Mattel products discounts
  • Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave
Mattel, Inc. logo

Mattel, Inc.

3.7 Glassdoor

We empower generations to explore the wonder of childhood and reach their full potential.We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it.Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, and Barney, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized as a Great Place to WorkTM and as one of Fast Company’s Best Workplaces for Innovators.

Founded in 1945
El Segundo, California, USA
12K employees (2,443 in marketing)
62% recommend to a friend
74% CEO approval

Traffic Signals

Monthly Visitors
9M
Traffic Source Mix
Search
41.1%
Direct
50.8%
Referral
3.4%
Social
4%
Paid
0.6%

Headcount Trend

Current headcount: ~12.2K

Marketing Team

Marketing Team Size
1,522 (12% of company)
Median Career Experience
15 years
Median Tenure
8.4 years
Marketing Roles Posted (Last 30 Days)
13

Funding

Total Funding
$600M
Last Raise
$600M
Post IPO Debt, 4 months ago

Funding History

  • Nov 2025
    Post IPO Debt • $600M

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