Responsibilities

• Own day-to-day client communication across assigned accounts
• Lead client calls, updates, and check-ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health - balancing client satisfaction, retention, and agency profitability

Requirements

• 2+ years' experience in account management, client services or project coordination (agency preferred)
• Exposure to UGC, social-first creative or performance marketing
• Strong communication skills — clear, calm, and confident with clients and internally
• Commercial awareness — you understand that great outcomes need to be profitable ones
• Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
• Curiosity and eagerness to learn how performance creative drives growth
• Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
• A proactive, decision-led mindset — you move with intent, not just instruction

Preferred

• Outcome-led - you focus on results and see delivery through with purpose
• Commercially aware - you understand the agency dynamic as well as the client’s needs
• Alignment-driven - you bring teams and priorities together to keep things moving
• Launch-minded - you’re comfortable with pace, pressure, and key delivery moments
• Client-first - you build trust through clarity, honesty and follow-through
• Process-oriented - you create structure and keep things running smoothly
• Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them

Benefits

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
• Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.