Responsibilities

• Manage and update products, collections and content across our Shopify websites
• Plan, create and schedule social media content across our brands, collaborating with content creators and other brand partners to deliver engaging campaigns
• Build and manage email marketing campaigns using Brevo (training provided where required)
• Respond to customer enquiries via email and telephone, delivering exceptional customer service
• Write engaging product descriptions, website content and marketing copy
• Assist with new product launches and website improvements
• Create marketing assets using Canva and AI tools
• Use AI tools to improve efficiency, generate ideas and support content creation
• Monitor website performance and suggest opportunities to improve customer experience and conversion
• Assist with marketing campaigns across Google, Meta and email

Requirements

• Excellent written and verbal communication skills
• Outstanding organisational and time management skills
• Strong attention to detail
• Ability to manage multiple projects simultaneously
• Proactive, self-motivated and able to work independently
• Excellent customer service skills
• Strong copywriting ability
• Confident using Microsoft Office
• Comfortable learning new software and technology quickly
• Commercial awareness and a willingness to suggest improvements

Preferred

• Shopify
• Canva
• Email marketing platforms such as Brevo, Mailchimp or Klaviyo
• Social media management
• Basic understanding of SEO
• Google Analytics
• Photography or short-form video content creation
• Experience using AI tools professionally

Benefits

• Casual dress
• Free parking
• On-site parking