Responsibilities

• Leading the owned channel strategy for Email (CRM) and App Push communications.
• Creating integrated activity plans aligned with wider marketing and commercial objectives.
• Managing relationships with key delivery partners across CRM, product and web merchandising teams.
• Acting as the main point of contact for Customer Data and Analytics teams to unlock value from customer insights.
• Developing monthly owned channel plans that balance commercial priorities, customer value and marketing activity.
• Establishing testing roadmaps to optimise performance and improve channel effectiveness.
• Overseeing content planning to ensure a consistent, engaging and brand-aligned customer experience.
• Monitoring and reporting campaign performance, using insights to inform future activity and share recommendations.
• Driving collaboration and sharing best practice across easyJet markets.

Requirements

• A minimum of five years' experience in marketing, customer marketing, CRM, brand or agency environments.
• Strong stakeholder management skills with experience working across matrix organisations and multiple teams.
• Excellent analytical capabilities with the ability to interpret complex data and translate findings into action.
• Strong creative judgement and an eye for consistency across customer communications and marketing channels.
• A proactive approach with a focus on ownership, delivery and continuous improvement.
• The ability to build effective relationships and influence a variety of stakeholders.
• Confidence working in a dynamic environment and embracing change as an opportunity.
• Excellent organisation skills and exceptional attention to detail.
• Resilience, adaptability and the ability to manage competing priorities.

Benefits

• PMI
• 7% pension contributions
• Excellent staff travel benefits
• 25 days of annual leave + bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras