Manager, Direct Mail and Offline Marketing

London, UK (Hybrid)

Salary Not AvailableManagerContract

Posted 7 weeks ago

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Job Summary

Own and optimize direct mail programs end-to-end, including strategy, briefs, budgets, measurement, and cross-functional alignment.

  • Direct Mail and Inserts: end-to-end planning, execution, and ROAS-focused optimization.
  • Measurement and audience strategy: partner with Analytics on holdouts, testing, and targeting to improve future plans.
  • Cross-functional fit: align with Creative, Brand, Product Marketing, and Print Ops to scale programs and operational feasibility.

Job Description

Responsibilities

  • Own the strategy, planning, execution, and performance of MOO’s Direct Mail and Inserts marketing channels
  • Manage channel budgets, forecasts, and spend allocation, with a focus on driving incremental revenue and positive ROAS
  • Develop campaign plans and briefs that clearly define objectives, target audiences, messaging, creative requirements, timelines, and success metrics
  • Partner with Analytics to build audience strategies, measurement plans, holdout tests, and experimentation roadmaps
  • Use campaign performance data and customer insights to optimize targeting, creative, formats, investment, and future channel plans
  • Collaborate with Brand, Product Marketing, Creative, and Marketing Automation to connect print marketing activity with broader customer journeys and campaigns
  • Work closely with the Print Marketing Operations Specialist and Manufacturing teams to ensure campaign plans are operationally feasible and delivered to a high standard
  • Identify opportunities to expand and evolve the Direct Mail and Inserts programs across audiences, markets, formats, and use cases
  • Explore new direct mail formats, print applications, and customer experiences that leverage MOO's products and print expertise in innovative ways

Requirements

  • Experience managing marketing campaigns, CRM programs, lifecycle marketing, direct mail, offline marketing, or performance marketing channels
  • Strong commercial mindset, with experience using data to make marketing decisions and improve campaign performance
  • Comfortable managing budgets, forecasts, performance reporting, and investment recommendations
  • Able to develop clear campaign briefs, channel plans, and testing strategies
  • Strong project management skills, with the ability to prioritize across multiple campaigns and stakeholders
  • Confident working with analytics partners on audience targeting, campaign measurement, and experimentation
  • Strong communication and stakeholder management skills across marketing, creative, analytics, and operations teams
  • Passionate about print and physical marketing, with an appreciation for how format, design, and tactile experiences influence customer engagement and campaign effectiveness
  • Excited by the opportunity to use MOO's products, print capabilities, and creative strengths to create marketing that stands out

Preferred

  • Experience managing Direct Mail, Inserts, print marketing, or other offline marketing channels
  • Familiarity with incrementally testing, holdout testing, or ROAS measurement
  • Experience working in ecommerce, retail, subscription, or customer lifecycle marketing
  • Experience partnering with Creative teams on campaign development and creative briefs
  • Familiarity with CRM or marketing automation platforms such as Braze
  • Experience working across global markets, multiple regions, or operationally complex campaigns

Benefits

  • 25 days holiday rising by one day for each year here (for 5 years)
  • matched pension scheme
  • paid parental leave
  • private healthcare
  • life insurance
  • season ticket loan
  • cycle to work scheme
  • flexible work schedules with hybrid and remote working for certain roles
  • Work From Anywhere program
MOO logo

MOO

4.1 Glassdoor

At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted print, promotional materials, and branded merchandise that’ll help you start conversations, open doors and strengthen relationships. “Our products are designed with great care and thought in terms of materials, manufacture and end use – so their impact on the planet is minimal. Making great design accessible, sustainable and beneficial must be our purpose for this century.” - Richard Moross, Founder and CEOMOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 400 employees across the UK and US London, Boston, Lincoln RI, and Denver CO. We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.

Founded in 2006
London, England, GBR
766 employees (89 in marketing)
85% recommend to a friend
88% CEO approval

Traffic Signals

Monthly Visitors
1.1M
Monthly Google Ads Budget
$537.3K
Traffic Source Mix
Search
42.9%
Direct
50.8%
Referral
3.8%
Social
1.6%
Paid
0.8%

Headcount Trend

Current headcount: ~770

Marketing Team

Marketing Team Size
38 (5% of company)

Funding

Total Funding
$9.7M
Last Raise
$4.7M
Undisclosed, 10 years ago

Funding History

  • Dec 2015
    Undisclosed
  • Jun 2015
    Debt Financing • $4.7M
  • Dec 2013
    Non Equity Assistance