Head of Loyalty and E-commerce at Pret A Manger | London, UK

Pret A Manger

Head of Loyalty and E-commerce

London, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

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Job Summary

Own Pret’s cross-channel digital growth by shaping the product strategy and architecture for loyalty, subscription, and payments, leading a small team and partnering with engineering to drive growth, reliability, and conversion.

Own the digital product vision and roadmap for loyalty, rewards, and subscription experiences across mobile and web.
Lead discovery and delivery with engineering to optimise activation, retention, and LTV through data-driven insights.
Collaborate across Marketing, Operations, and Technology to align digital initiatives with commercial goals and platform integrations.

Job Description

Responsibilities

Be accountable for Pret’s customer-facing digital propositions including loyalty, rewards, subscription, catering, aggregator delivery, and click & collect; leverage new opportunities.
Define and evolve the digital architecture for scalability, resilience, and security.
Identify growth opportunities through data, customer insight, and commercial analysis.
Ensure digital initiatives support broader marketing, commercial, and operational strategies.
Establish clear product vision, OKRs, roadmaps, and prioritisation frameworks.
Directly manage a team of 2 Product Managers and 1 Business Analyst, with a cross-functional development squad (~10 engineers) and potential to grow.
Act as senior digital lead across Commercial, Marketing, Operations, Technology, Customer Support, and Transformation, aligning digital with Pret operations.
Track performance metrics and report progress to senior leadership.
Collaborate with Engineering to size initiatives, review technical approaches, and validate delivery estimates.
Grow active users, frequency, retention, and lifetime value across loyalty and subscription programmes.

Requirements

Experience leading digital product teams in consumer-facing environments.
Ownership of loyalty, rewards, subscription, membership or CRM-driven propositions.
Background in online commerce, ordering platforms, or high-volume transactional digital products (retail, hospitality or QSR a bonus).
Working knowledge of modern digital architectures (API-first, microservices, event-driven systems).
Strategic thinking combined with deep understanding of product lifecycle management and agile methodologies.
Practical experience working closely with engineers on backlog refinement, story slicing, and effort estimation.
Commercial acumen and ability to link product decisions to revenue and margin impact.
Experience with analytics, tagging frameworks, and experimentation tooling.
Ability to interrogate technical designs and challenge architectural decisions constructively.
Data-driven mindset with ability to interpret performance metrics and customer insights.
Strong stakeholder management and influencing skills at SLT / CXO level.
Clear leadership style with ability to develop and scale product teams.

Preferred

Experience integrating with enterprise and SaaS platforms such as Adyen, Chargebee, Auth0, Eagle Eye, Oracle Symphony (or comparable platforms).
Understanding of cloud infrastructure environments (AWS, Azure, GCP) and CI/CD practices.
Comfortable reviewing API documentation, data schemas, and integration specifications.
Ability to balance speed of delivery with technical debt management and long-term platform scalability.

Benefits

Competitive salary and annual bonus.
Gold Card: food and drink benefits for in-office days and discounts when not in the office.
33 days of annual leave (38 days with tenure).
Free private medical cover, with option to add family or partner.
4% pension contribution matched by Pret, rising to 5% after 5 years.
Life assurance at 3x annual salary.
Loyalty award for long service and flexible benefits platform with discounts.
Season ticket loans and healthcare cash plan.
Sabbatical after 3 years and support for The Pret Foundation.
Opportunities for career growth and funded professional qualifications.

Pret A Manger

0.0 Glassdoor

Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year. As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability. Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation. We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back. Join us, and be part of something truly special.

Founded in 1986

London, England, GBR

6.6K employees

www.pret.co.uk

0% recommend to a friend