Own client relationships and delivery across campaigns with cross functional focus and escalation management.

• Growth Infrastructure: Strengthen and deepen relationships with our existing clients and build new ones, adding value with expert knowledge and ensuring feedback is thoroughly reviewed
• Cross-Functional: Support cross-functional teams, ensuring they have what they need to deliver great work
• Escalation & Partnerships: Act as a point of escalation for any client issues. Address challenges proactively and maintain a positive partnership with historic and new clients
• Issue Troubleshooting: Work with the SVP UK Consumer Publicity and senior partners to troubleshoot any issues relating to this ongoing work
• Delivery Support: Support the senior team in delivering the best possible outcome for a project
• Standards & Troubleshooting: Ensure standards for all client comms and documentation are clearly understood by project teams at the outset. Be ready to step in to troubleshoot if needed
• Resource Allocation: Resource each project accordingly with consideration of workloads, client fit, opportunities for growth and the passions of individual team members
• Budget Oversight: Ensure campaign/event budgets are kept and regularly updated for clients as required. Support project leads in this work
• Creator Relationships: Develop and maintain exceptional relationships with Creators/Creator Managers, whilst ensuring maximum visibility for our projects
• Creator Strategy: Champion creative, culturally relevant approaches to creator strategy, with an awareness of client objectives and competitive landscape