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Marketing jobs

9 marketing jobs

14 hrs ago

Product Marketing Manager- Customer Advocacy

Serval

San Francisco, CA (On-site)Full time$175K/yr – $210K/yr

1 day ago

Senior Field Marketing Manager, Public Sector

Serval

USA (On-site)Full time$180K/yr – $230K/yr

2 days ago

Content Marketing Manager

Serval

New York City, NY (On-site)Full time$170K/yr – $220K/yr

13 days ago

Senior Strategic Field Marketing Manager, East

Serval

New York City, NY (On-site)Full time$180K/yr – $230K/yr

2 weeks ago

Head of Field Marketing, Commercial

Serval

San Francisco, CA (On-site)Full time$230K/yr – $280K/yr

2 weeks ago

Head of Field Marketing, Strategic

Serval

San Francisco, CA (On-site)Full time$220K/yr – $280K/yr

2 weeks ago

Senior Strategic Field Marketing Manager- Central

Serval

Austin, TX (On-site)Full time$180K/yr – $230K/yr

2 weeks ago

Senior Field Marketing & ABM Manager, West

Serval

San Francisco, CA (On-site)Full time$140K/yr – $220K/yr

6 weeks ago

Field Marketing Manager

Serval

New York City, NY (On-site)Full time$125K/yr – $185K/yr

Marketing jobs in the US

9 jobs

Product Marketing Manager- Customer Advocacy

Serval

San Francisco, CA (On-site)

$175K/yr - $210K/yrIn-houseFull-timeMid level3+ years exp.

14 hrs ago

Senior Field Marketing Manager, Public Sector

Serval

USA (On-site)

$180K/yr - $230K/yrIn-houseFull-timeSenior level5+ years exp.

1 day ago

Content Marketing Manager

Serval

New York City, NY (On-site)

$170K/yr - $220K/yrIn-houseFull-timeMid level5+ years exp.

2 days ago

Senior Strategic Field Marketing Manager, East

Serval

New York City, NY (On-site)

$180K/yr - $230K/yrIn-houseFull-timeSenior level5+ years exp.

13 days ago

Head of Field Marketing, Commercial

Serval

San Francisco, CA (On-site)

$230K/yr - $280K/yrIn-houseFull-timeSenior level7+ years exp.

2 weeks ago

Head of Field Marketing, Strategic

Serval

San Francisco, CA (On-site)

$220K/yr - $280K/yrIn-houseFull-timeSenior level7+ years exp.

2 weeks ago

Senior Strategic Field Marketing Manager- Central

Serval

Austin, TX (On-site)

$180K/yr - $230K/yrIn-houseFull-timeSenior level5+ years exp.

2 weeks ago

Senior Field Marketing & ABM Manager, West

Serval

San Francisco, CA (On-site)

$140K/yr - $220K/yrIn-houseFull-timeSenior level5+ years exp.

2 weeks ago

Field Marketing Manager

Serval

New York City, NY (On-site)

$125K/yr - $185K/yrIn-houseFull-timeMid level2+ years exp.

6 weeks ago

Serval

Product Marketing Manager- Customer Advocacy

San Francisco, CA (On-site)

$175K/yr – $210K/yrMid Level3+ years expFull time

Posted 14 hrs ago

Job Summary

Own end-to-end story development from interview to publish, anchor with hard metrics, and scale customer advocacy to fuel campaigns and product feedback.

Tell stories with proof drawn from usage data and ROI models
Build and manage a customer reference and advocacy program

Job Description

Responsibilities

Go find the stories. You'll spend real time with customers: IT leaders, the admins who built workflows in Serval, sometimes the employees on the other end of the ticket. You'll sit in on pilot calls, dig through Gong, and keep a close relationship with our AEs, Deployment Strategists and CS team so you hear about the good stuff while it's still fresh.
Get the numbers. A great story with no proof is just a nice quote. You'll work with usage data and our ROI models to pin down what changed: tickets that never got filed, hours handed back, access requests closed in minutes instead of days.
Write them so people want to read them. Case studies, one-pagers, customer videos, quotes for the website, G2 reviews. You'll own each piece from first interview to final approval, including the back-and-forth with customer comms and legal that nobody loves but somebody has to do well.
Put them to work. Every campaign we run should lean on a real customer. You'll partner with product marketing and demand gen so the right story shows up in the right launch, ad or landing page, and you'll make sure reps can find a relevant customer for any deal in under a minute.
Build the bench. We need a group of customers who are genuinely happy to vouch for us on reference calls, webinars, panels and podcasts. You'll build that program, look after those people, and make sure we're not asking the same champion for a favor every week.
And because you'll talk to more customers than almost anyone, you'll bring what you hear back to product and marketing. Your notes will shape how we talk about Serval.

Requirements

3 to 6 years in product marketing, customer marketing or customer advocacy, ideally at a B2B SaaS company selling to technical buyers
A portfolio of customer case studies and testimonials you led from interview to publish
Strong interviewing skills: you can get an IT leader talking about real problems and pull out the numbers that matter
Sharp, clear writing that turns technical workflows into business outcomes
Comfort with data: reading usage metrics and ROI models and turning them into credible proof points
Customer-facing presence and the judgment to build trust with champions and executives
Experience working closely with sales and customer success teams in a fast-moving startup

Preferred

Background in IT, ITSM, identity, security or enterprise software marketing
Experience building a reference or advocacy program from scratch
Video storytelling or production experience
Familiarity with AI and automation products
Hands-on experience with Gong, Salesforce, Notion and advocacy platforms

Benefits

Impact : Be a key player in shaping the success of our product and company.
Growth : Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture : Join a culture that values innovation, ownership, accountability, and fun.

Serval

Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.

San Francisco, California, USA

51 employees (4 in marketing)

www.serval.com

Salaries

Posted range

$175K/yr – $210K/yr

Taken straight from the job posting.

See all Serval salaries

Marketing Team

Marketing Team Size

2 (4% of company)

Median Tenure

0.6 years

Marketing Roles Posted (Last 30 Days)

Funding

Total Funding

$122M

Last Raise

$75M

Series B, 3 months ago

Funding History

Dec 2025
Series B • $75M
Oct 2025
Series A • $47M

Traffic Signals

Monthly Visitors

15.8K

Monthly Google Ads Budget

$30.8K

Traffic Source Mix

33.6%

Direct

44.5%

Referral

5.7%

Social

14.5%

Paid

1.5%

Headcount Trend

Current headcount: ~51

News about Serval

Serval raises $47M to build agentic AI for ITSM

Oct 24, 2025 • findarticles.com

Serval Raises $47 Million in Series A Funding

Oct 23, 2025 • The SaaS News

Serval raises $47M to advance AI IT automation

Oct 22, 2025 • StartupHub.ai

Links

www.serval.com

Crunchbase

This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.

Career insights

Marketing · US

Explore Marketing jobs

Responsibilities

Go find the stories. You'll spend real time with customers: IT leaders, the admins who built workflows in Serval, sometimes the employees on the other end of the ticket. You'll sit in on pilot calls, dig through Gong, and keep a close relationship with our AEs, Deployment Strategists and CS team so you hear about the good stuff while it's still fresh.
Get the numbers. A great story with no proof is just a nice quote. You'll work with usage data and our ROI models to pin down what changed: tickets that never got filed, hours handed back, access requests closed in minutes instead of days.
Write them so people want to read them. Case studies, one-pagers, customer videos, quotes for the website, G2 reviews. You'll own each piece from first interview to final approval, including the back-and-forth with customer comms and legal that nobody loves but somebody has to do well.
Put them to work. Every campaign we run should lean on a real customer. You'll partner with product marketing and demand gen so the right story shows up in the right launch, ad or landing page, and you'll make sure reps can find a relevant customer for any deal in under a minute.
Build the bench. We need a group of customers who are genuinely happy to vouch for us on reference calls, webinars, panels and podcasts. You'll build that program, look after those people, and make sure we're not asking the same champion for a favor every week.
And because you'll talk to more customers than almost anyone, you'll bring what you hear back to product and marketing. Your notes will shape how we talk about Serval.

Requirements

3 to 6 years in product marketing, customer marketing or customer advocacy, ideally at a B2B SaaS company selling to technical buyers
A portfolio of customer case studies and testimonials you led from interview to publish
Strong interviewing skills: you can get an IT leader talking about real problems and pull out the numbers that matter
Sharp, clear writing that turns technical workflows into business outcomes
Comfort with data: reading usage metrics and ROI models and turning them into credible proof points
Customer-facing presence and the judgment to build trust with champions and executives
Experience working closely with sales and customer success teams in a fast-moving startup

Preferred

Background in IT, ITSM, identity, security or enterprise software marketing
Experience building a reference or advocacy program from scratch
Video storytelling or production experience
Familiarity with AI and automation products
Hands-on experience with Gong, Salesforce, Notion and advocacy platforms

Benefits

Impact : Be a key player in shaping the success of our product and company.
Growth : Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture : Join a culture that values innovation, ownership, accountability, and fun.