Responsibilities

• Operational Leadership. Provides leadership, direction, and oversight to the Community Engagement and Communications departments, including staffing, budgeting, performance management, professional development, and resource allocation. Establishes departmental goals, performance measures, and accountability structures to evaluate effectiveness, reach, stakeholder engagement, and organizational impact. Establishes and monitors key performance indicators for community engagement, communications, media relations, digital engagement, and related initiatives. Uses data, research, stakeholder feedback, and performance results to refine strategies and improve effectiveness.
• Strategic Leadership and Departmental Oversight. As a member of the Executive Leadership Team, participates in the development of strategic goals and direction of the organization. Advises executive leadership on community sentiment, emerging issues, stakeholder expectations, reputational considerations, and opportunities to advance GOLA’s mission. Develops and implements integrated community engagement and communications strategies aligned with GOLA’s mission, vision, strategic priorities, and organizational goals. Fosters a collaborative, inclusive, and high-performing team culture that supports innovation, responsiveness, and service excellence.
• Team Development and Leadership. Leads, mentors, and coaches leaders within the Community Engagement and Communications departments. Fosters a culture of empathy, accountability, innovation, and high performance. Oversees talent development, workforce planning, and succession strategies and ensures staff education, competencies, and training programs support excellence and compliance. Promotes staff resilience, engagement, and professional growth in high-acuity environments.
• Performs other job-related duties as assigned that are consistent with the purpose of the role.

Requirements

• Bachelor’s degree in communications, marketing, political science, public affairs, government, business, philanthropy or related field is required. A combination of education and experience may be considered in lieu of formal educational requirements.
• Minimum of 10 years of progressively responsible experience in communications, public relations, community engagement, public affairs, marketing, nonprofit leadership, healthcare communications, or a related field.
• Minimum of 5 years of experience in organ procurement or healthcare is required.
• Minimum of 5 years of experience in a mid- to senior-level leadership role is required.
• Strong working knowledge of organ procurement and transplantation processes and regulations, including federal and state regulations and industry standards regarding organ procurement, is required.
• Proven track record of strategic planning, operational management, cross-functional integration, and financial performance evaluation leveraging performance metrics, KPIs, and quantitative analysis to monitor progress, optimize operations, and achieve organizational goals is required.
• Excellent leadership, communication, and interpersonal skills is required.
• Current Driver’s License is required and maintained with an acceptable driving record as defined by STA policy.