Responsibilities

• Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform.
• Lead development of integrated, omnichannel brand and commercialization programs leveraging EVERSANA’s fully integrated platform, from launch through LOE, ensuring measurable impact on brand performance and patient outcomes.
• Define, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, and business impact) and translate insights into actionable optimization roadmaps.
• Partner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through both new and organic growth.
• Lead and refine scalable pod-based account structures that bring order to a new AI agency model, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology.
• Establish standards for client service, quality, and delivery for AI-powered workstreams (e.g., content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management.
• Oversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities to protect and grow revenue.
• Ensure disciplined project and workflow management across multiple brands, launches, and indications, with clear communication, timelines, and governance for AI-led initiatives.
• Champion the EVERSANA AI agency operating model, helping clients and internal teams adopt new, disruptive ways of working that integrate Agentic AI into strategy, creative, and execution.
• Lead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value, while reinforcing responsible experimentation and compliance.

Requirements

• Bachelor’s degree required; advanced degree in business, marketing, communications, or related field preferred.
• Approximately 10+ years of client services / account leadership experience in pharmaceutical or healthcare marketing, including agency experience; AOR and launch experience strongly preferred.
• Proven subject matter expertise in digital, omnichannel, and data-driven marketing, with demonstrated exposure to AI-enabled solutions, martech, or advanced analytics.
• Track record of leading large, cross-functional teams and complex portfolios, with accountability for revenue, profitability, and client satisfaction.
• Demonstrated ability to lead senior client relationships, navigate ambiguity, and make sound, timely decisions in a fast-paced, high-growth environment.
• Exceptional communication, storytelling, and influence skills, with comfort presenting to executive audiences and representing the agency externally.
• Strong people leadership and talent development skills, including coaching, feedback, and culture-building across distributed teams.