Responsibilities

• Architect the multi-year growth strategy for a flagship enterprise account or defined strategic client set; align senior executives on ambition, investment, customer and business outcomes, trade-offs, and the change roadmap required to deliver them.
• Set the executive relationship strategy for the flagship account or strategic client set; sponsor C-suite relationships, lead the most consequential moments, and ensure Tinuiti is experienced as one trusted growth partner rather than a collection of channel teams.
• Set the strategic and commercial standards for integrated planning across the client scope: require clear client business context, investment logic, scenario thinking, forecast rigor, and decision-ready narratives.
• Lead high-stakes events—annual strategies, renewals, turnarounds, executive escalations, material investment decisions, major cross-sell, and marquee pursuits—with a clear point of view and decision path.
• Hold leaders accountable for understanding the client’s P&L, customer journey, competitive context, operating pressures, growth barriers, and stakeholder system—not only channel or media performance.
• Own client business outcomes through influence: set growth goals, commercial guardrails, decision standards, risk thresholds, and account-review rhythms; intervene decisively when client health, delivery quality, or leadership effectiveness declines.
• Challenge the status quo on behalf of clients and Tinuiti; sponsor changes that reduce waste, improve client decision velocity, remove recurring friction, and raise strategic and commercial judgment across the client team and account.
• Build durable partnerships with Product, Analytics, Finance, Innovation & Growth, and Operations; hold partners accountable for the commitments and operating conditions required to deliver client outcomes.
• Apply expert‑level, measurement‑guided strategy across the full mix (paid + owned/earned, with a focus on commerce channels, retail media networks); codify interdependencies and decision heuristics leaders can apply.
• Elevate client executive understanding of measurement, product, and channel economics to improve decision velocity; ensure briefs/plans/reviews integrate product + measurement + channel into one clear narrative.

Requirements

• 12–15+ years in executive client leadership (digital/performance), repeatedly growing multi‑million‑dollar organizations and driving transformation.
• 8+ years leading multi‑layered teams (Group Directors/Directors/managers): hiring, coaching, performance management, succession planning.
• Executive relationship leadership and change management; proven record navigating complex environments and high‑stakes decisioning.
• Cross‑channel literacy (Commerce/Retail Media, Search, Social, TV & Audio, Lifecycle/CRM, Creative) and strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy).
• Product and measurement fluency: Able to interpret Bliss Point, MMM, incrementality, forecasting, brand, and creative insights into executive investment decisions, growth strategy, and governance; partners effectively with Product and Analytics leaders on advanced methodology and systemic platform needs.
• Financial fluency through partnership: Can read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; strong partner to Ops/Finance.
• Education/certifications: BA/BS required; advanced degree preferred or equivalent; public speaking/thought leadership experience a plus.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100%
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources