Client Services- VP, Associate Client Service Director, Social Media

Overview

• We’re seeking an Account Director who brings a VP mindset—a strategic leader, relationship builder, and portfolio grower who thrives in a social-first, healthcare environment.
• You are the face of the business for your clients: confident, credible, and effortlessly personable. You know how to build trust, “work the room,” and turn relationships into long-term partnerships and growth opportunities. Internally, you lead with clarity and purpose—ensuring every deliverable is strategically grounded, creatively strong, and tied to real business impact.

Role & Responsibility

• Own and grow senior client relationships as a trusted advisor, leading presentations, QBRs, and day-to-day communications with confidence and polish
• Build strong rapport and influence across stakeholders, ensuring clients value the partnership
• Drive organic account growth by identifying new opportunities and shaping scopes aligned to business goals
• Support new business efforts, including pitch development and strategic storytelling
• Oversee account financials, including forecasting, scoping, and profitability
• Lead MLR processes and Veeva submissions with precision and compliance rigor
• Direct cross-functional teams across Strategy, Creative, Analytics, and PM with clear, actionable guidance
• Foster a collaborative, accountable team environment that elevates the quality of work
• Monitor competitive landscape and adjust strategies to maintain impact and relevance

Experience

• 5-7+ years pharma agency experience (PR, advertising, or med comm) with branded and unbranded campaign expertise (social-first preferred)
• Strong understanding of social within regulated environments, including MLR/Veeva processes
• Proven ability to manage budgets, grow accounts, and drive business impact
• Excellent communication skills with executive presence and strong client instincts
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• Willingness to travel for client meetings and live events