VIE - Retail Support Coordinator (CRM &Operations) - Based in Milan
Texas, USA (On-site)
Posted 2 months ago
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Job Description
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
The Retail Support Coordinator will work closely with the Headquarter Retail Team, partnering also with all Stores and Headquarter functions.
Key Responsibilities:
• Strategy & Analysis: Assist in implementing regional CRM and business development initiatives. Monitor performance via weekly/monthly dashboards and data reporting. Ability to support the CRM initiatives at cluster level.
• Operational Support: Support daily in-store activities and help roll out updated work methods and headquarters projects. Passion for Operations department and desire to create best practice to optimize the service in store.
• Training & Tools: Act as the "key-user" for internal software. Provide regular training to teams on new features and digital tools.
• Client Engagement: Help drive customer loyalty programs and clienteling culture to improve long-term retention and experience.
• Team Collaboration: Partner with Retail Performance and Learning managers to identify growth opportunities and support team development.
• Standards Maintenance: Coordinate daily and monthly checks to ensure all departments meet brand standards and operational KPIs.
Requirements:
- VIE requirement: International profile (not Italian citizen)
- Previous experience in Retail (both on the field and head office)
- Previous experience in CRM or Operations in a retail company is a plus
- Good understanding of retail stores processes and procedures
- Previous experience in data analysis
- Desire to grow in a dynamic environment
- Strong networking skills, with ability to build rapport quickly
- Flexibility to travel in the stores of the cluster (Italy, Spain, Turkey)
- Fluent in English, Italian will be a valuable plus
- Available to relocate in Milan
Additional information
- Duration: 2 years
- Start date: July 2026
- Location: Milan, Italy
- Full time collaboration
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
