Vice President, Mediation Strategy & Growth
San Francisco, CA (Remote)
Posted 12 days ago
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Job Summary
Own the growth of AAA’s mediation services by identifying opportunities, building strategic partnerships, and leading cross-functional initiatives, while leveraging market insights and robust stakeholder relationships.
- Own mediation growth strategy across industries and geographies.
- Lead partnerships with law firms, corporations, courts, and government agencies.
Job Description
Responsibilities
- Identify and pursue new business opportunities to expand AAA’s mediation services across industries and geographic markets.
- Build and maintain relationships with law firms, corporations, courts, government agencies, and other key stakeholders to increase referrals and strategic partnerships.
- Analyze market trends, client needs, service quality, and performance data to inform mediation growth strategy and service improvements.
- Partner with Panel Resources and Development and Panel Recruiting leadership to identify mediator expertise needs, market gaps, and recruiting priorities.
- Support mediator engagement, education, and service-quality initiatives that promote panel excellence and mediator retention.
- Lead or support strategic initiatives, including pilot programs, technology enhancements, process improvements, and other efforts to strengthen service delivery.
- Collaborate with internal teams, including legal, IT, marketing, operations, and business development, to align mediation initiatives with enterprise priorities.
- Work with AAA leadership to assess workflow, staffing, and service delivery models for scalability and effectiveness.
- Serve as an external ambassador for AAA’s mediation leadership through conferences, speaking engagements, industry forums, and stakeholder meetings.
- Supervise the Mediation Director, including setting expectations, providing guidance, supporting performance, and evaluating results.
Requirements
- Bachelor’s degree in law, business, dispute resolution, or a related field required.
- Minimum of seven years of professional experience in legal services, dispute resolution, business development, mediation, ADR, or a related field.
- Equivalent combinations of education and experience may be considered.
- Deep understanding of mediation, ADR industry trends, emerging practice areas, and technology-enabled dispute resolution.
- Demonstrated ability to build trusted relationships with law firms, corporate legal departments, courts, government agencies, neutrals, and other stakeholders.
- Strong business development, market expansion, presentation, public speaking, and written communication skills.
- Strong analytical skills and ability to use data and market insights to guide strategy and decision-making.
- Advanced proficiency with Microsoft Office and experience using CRM, case management, or similar business systems.
- Ability to travel regionally and nationally, approximately 20%, for meetings, conferences, and business events.
Preferred
- JD or advanced degree strongly preferred.
American Arbitration Association
The American Arbitration Association® (AAA®), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court.The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution® (ICDR®). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing users with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion.Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution.
