Amie is a TikTok and TikTok Shop Creative and Marketing Agency for Sephora and Ulta Beauty brands.

Amie is a proud TikTok Marketing Partner and TikTok Shop Partner, and a trusted agency for beauty brands looking to win on TikTok and TikTok Shop. We lead the beauty industry with end-to-end strategy and execution, bringing together content creation, paid media, influencer and affiliate marketing, community management, and social commerce to help brands grow.

Our client roster includes some of the most iconic names in beauty, including Rare Beauty, Patrick Ta Beauty, Glossier, Violette_FR, RMS Beauty, Osea Malibu, Le Monde Gourmand, and KIKO Milano.

About The Role

We're looking for a TikTok Shop Operations Coordinator to support the day-to-day operations and growth of TikTok Shop accounts for some of the beauty industry's most exciting brands.

In this role, you'll be responsible for keeping TikTok Shops operating at their highest potential by managing storefronts, optimizing product listings, executing promotional campaigns, monitoring account health, and identifying opportunities to improve performance. You'll work closely with clients, TikTok representatives, and our internal creative, affiliate, and paid media teams to ensure every Shop is set up for success.

This is an ideal opportunity for someone who enjoys combining operations, e-commerce, data, and problem solving in a fast-paced startup environment. You'll gain hands-on experience across every aspect of TikTok Shop while working with leading beauty brands at the forefront of social commerce.

Responsibilities

Daily Account Management

• Manage the day-to-day operations of multiple TikTok Shop accounts across a portfolio of beauty brands
• Monitor overall Shop Health and Shop Performance Score (SPS), proactively identifying opportunities for improvement
• Deliver recurring client reports with actionable insights, operational recommendations, and progress updates
• Track key operational metrics including customer service performance, fulfillment, product satisfaction, and account health

Platform Operations and Optimizations

• Register brands for monthly TikTok Shop campaigns and promotional events
• Create and manage CRM campaigns, coupons, flash sales, and promotional offers to support revenue growth
• Optimize product listings, titles, attributes, and SEO keywords to improve discoverability and conversion
• Build and maintain TikTok Shop storefronts using client assets, collections, and merchandising best practices
• Create virtual bundles to support hero SKU growth
• Monitor catalog health by identifying out-of-stock products, listing issues, and optimization opportunities

Client Communication

• Build and maintain strong client relationships through recurring meetings and day-to-day communication
• Partner closely with TikTok Account Managers to troubleshoot platform issues, escalate technical concerns, and identify growth opportunities
• Provide operational guidance and strategic recommendations to improve overall Shop performance
• Collaborate cross-functionally with internal teams to execute client initiatives and platform updates

Compliance and Operational Support

• Monitor account health and platform violations, preparing and submitting appeals when necessary
• Track customer reviews and identify recurring product or operational trends for clients
• Stay informed on TikTok Shop product updates, new features, and operational best practices

Qualifications

• 1–2 years of experience in e-commerce, marketplace operations, account management, or digital commerce
• Experience with TikTok Shop Seller Center, Shopify, or other e-commerce platforms preferred
• Strong client communication skills with the ability to manage multiple accounts simultaneously
• Highly organized with exceptional attention to detail and strong time management skills
• Comfortable analyzing performance metrics and translating data into actionable recommendations
• Ability to troubleshoot operational issues and work collaboratively with internal teams and platform partners
• Proactive, adaptable, and thrives in a fast-paced startup environment
• Beauty, skincare, or lifestyle brand experience is a plus

Benefits

• Growth opportunities at Amie
• Starting at $25.00 per hour; starting Part-Time with opportunity to transition into Full-Time
• Flexible PTO and paid holiday closure totaling 4 weeks
• Paid sick leave
• 401(k) with 100% match on the first 3% and 50% match on the next 2%
• Medical, dental, and vision insurance
• Fully remote work environment